New York State
New York State Insurance Fund Buffalo, New York (9/2023 – Present)
Case Manager – Grade 13
Responds to workers' compensation inquiries and complaints. Process worker's compensation claims, pay compensation payments to claimants, pay attorneys' representation fees, and employers' reimbursement awards. Analyze information and identify issues to be resolved. Handle difficult customers and situations that require deciphering incoherent or disorganized
New York State
Buffalo State College University Buffalo, New York (9/2022- 9/2023)
Weigel Health Center
Office Assistant - (Grade 6)
Received students and all other visitors and followed proper procedures. Assisted in responding to students’ questions regarding insurance and their immunization-compliant status. Data entry immunization records and works cooperatively with all health care and education staff.
County of Erie - Department of Social Services Buffalo, New York (2020 – 2020)
Energy Crisis Worker (Seasonal)
Conducted training for co-workers for processing HEAP applications. Gathered income data and identity verification for HEAP eligibility, validated data, and performed data entry to approve or disapprove benefits.
Department of Veteran Affairs Dallas, Texas (2015-2019)
Financial Accounts Technician
Lead and assist in daily technical training escalations, collaborating with others professionally to solve issues cost-effectively. Subject Matter Expert on processing Non-VA Care Consults. Developed training guide on Non-VA Consults and delivered training to new hires and co-workers. Counseled veterans and hospital staff about healthcare benefits and eligibility. Collaborated with vendors and management staff to address problems and improve non-VA care consults' efficiency and effectiveness. Intake for Non-VA Community hospital notifications and processed Non-VA Claims based on ICD 10 and CPT Coding. Verified Fund Control Points for the availability of funds for payment processing.
Legacy Counseling Dallas, Texas (2014-2015)<...
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