Healthcare Operations Executive
20+ years’ success leading health systems, medical centers, clinics, and physician practices.
Repeated success guiding sizeable healthcare organizations, attracting top talent, defining organizational mission, developing and directing personnel, and effectively communicating with stakeholders. Talent for implementing operational decisions necessary for success in reaching objectives and meeting budgets while maintaining awareness of changes in healthcare matters. Dedicated, able leader who builds rapport with colleagues while directing large organizations to success and maintaining excellent patient care.
Highlights of Expertise
• Strategic Business Planning
• Cost Reduction and Avoidance
• Cash Flow Optimization
• Recruiting and Staffing Initiatives
• Contract Development / Negotiations • Budget Administration / Management
• Health System Turnaround
• Process Redesign / Change Management
• Quality Care Assurance
• Team Building and Leadership
Career Experience
Gerald Champion Regional Medical Center, Alamogordo, NM
VICE PRESIDENT OF PHYSICIAN PRACTICES AND BUSINESS OFFICE (2014 to 6/2023)
Tasked with overall strategic planning, operations, and business development for organization’s multiple-specialty physician group with eighty (80) providers in several facilities. Build relationships with providers and office managers; develop, promote, and refine culture of efficiency and customer service while delivering high-quality care and achieving high patient satisfaction.
• Spearheaded wRVU compensation model; negotiated contracts; recruited and retained top talent. Reorganized operational structure to be more efficient and fairly distribute management coverage.
• Created coding auditor position, billing specialist work groups, and Electronic Health Record (Athena) System Administrator/Trainer to improve accuracy.
• Established new allergy testing/treatment clinic, workers compensation and occupational health program, fracture liaison/osteoporosis program, sports medicine service line, and others.
• Oversaw upgrade/construction/accreditation of several clinic sites, including new 10,000 sq. ft. Urgent Care and Family Medicine Residency Facility.
• Construction of three (3) level, 65,ooo sq. ft. Medical Office building. Projected completion 2/2021.
• Establishment of Rural Family Medicine Residency Training Program. Approved 10/2019 with first Resident class to start 7/2020. Application submitted for Sponsoring Institution status 6/2022.
La Clinica de Familia, Las Cruces, NM
CHIEF OPERATIONS OFFICER (2013 to 2014)
Authority over $30 million annual budget of Federally Qualified Health Center with medical, dental, behavioral, Early Head Start, Healthy Start, and Promotora programs and services, including 14 geographically dispersed clinics/sites and 300+ FTEs. Supervised clinic administrators, facility supervisors, IT directors, risk/compliance officers, health enrollment assistance coordinators, call center, and others to exceed environment of care standards, Joint Commission Standards, and regulations/licensing requirements.
• Planned and completed new and existing facility construction/improvements including $500K school-based health center, $80K clinic remodel, and $8M 44,000 sq ft medical complex with dental, pharmacy, resident training space, radiology, lab, clinic, and urgent care.
• Accurately provided monthly operational reports to board of directors and liaised with legislative delegates, VIPs, community members, and other stakeholders.
• Represented organization at conferences, seminars, and community presentations with excellence.
San Juan Regional Medical Center | San Juan Health Partners, Farmington, NM
Chief Operations Officer (2012 to 2013)
Guided 12 direct and 120 indirect reports in managing 71-provider multi-specialty group with several locations. Maintained high levels of patient care, medical expertise, and personalized service and directed overall operations of facilities in accordance with customer needs, government regulations, and company policies with focus on maintaining excellent care while achieving system's business objectives. Set performance standards, KPIs, and other goals and shared relevant information with leaders regarding clinic operations.
• Restructured management team for improved efficiency and effectiveness; hired, trained, supervised, advocated for, and evaluated achievements of clinic managers.
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