Seeking a healthcare officer, management, or operations role. I am a detail-oriented and broadly skilled professional leveraging proven experience in healthcare for diverse populations. With several years of experience in direct care and management of individuals, teams, and regions. Well, known for creativity, advanced data and analytic skills, and complex problem solving. Additional expertise in gathering, compiling, researching, evaluating, and assessing information and development of actional and clear presentations and reports.
Leadership and team building
Case and procedure management
Data collection, analysis, and reporting
Research
Strong oral and written communication
Operations
Sales and Marketing
Excellent Microsoft Office abilities
Complex Problem-solving
Behavioral health management
Policy and administration (state regulations)
Intellectual and Developmental disabilities
Experience working with children (clearances upon request)
Exceptional customer service and patient care
Adept at budgeting and quality assurance
Electronic Health Record expertise
Inventory and ordering experience
Awareness of internal and external needs
Negotiation skills
Strategic planning and time-management
Curriculum and training development and facilitation
Ability to motivate
Experience working with diverse groups and individuals
Understanding of Financial concepts and procedures
Contact Tracing
Clinical knowledge
Risk and Quality Management
Laboratory Experience
FIELD STAFFING MANAGER (OPS), CENTRIA AUTISM
July 2021 – Current
• Manager, staff, and assist behavioral health techs
• Work as an integral part of team with clinicians, families, IT, recruiting and HR
• Administrative tasks, analytic skills, and supervisor experience
• Team collaboration and ownership to meet goals
• Skills: compassion, adaptability, innovation, and reliability
CONSUMER ADVOCACY MANAGER, PASSAVANT MEMORIAL HOMES FAMILY OF SERVICES
January 2021 – July 2021
• Assign, conduct and assist with investigations
• Oversee the implementation of advocacy strategies of the organization
• Extensive experience in policy, promotional and advocacy work
• Peer Reviews
• Risk and Quality Management
FITNESS TRAINER/GROUP FITNESS INSTRUCTOR, CRUNCH FITNESS
August 2015 - Current
• Design and implement a variety of group fitness classes
• Provide excellent customer service and one on one support
• Instruct members on proper use of equipment, workout plans, and nutrition
• Check equipment for proper function and use to ensure member safety
• Fundraising events (POUND for a Cure)
• Motivated clients and members to achieve their personal fitness goals through developing and modifying their routines
• Additional certifications to instruct TRX, POUND, Generation POUND, and STRONG ID (previously STRONG by Zumba)
CONSUMER ADVOCATE – RARE DISEASE PHARMACY, CIGNA
October 2020 -January 2021
• Assist customers and healthcare providers with orders, claims and payments
• Ownership and problem resolution
• Customer service
• Medical terminology and clinical knowledge
• Call center experience
PSYCHIATRIC REHABILITATION FACILITATOR, RESOURCES FOR HUMAN DEVELOPMENT
July 2019 – October 2020
• Worked to improve the quality of life for patients with psychiatric disabilities
• Provided a broad range of rehabilitation services
• Worked in conjunction with patient’s treatment team
• Crisis Intervention and Conflict Resolution
• Strategies for facilitating recovery
• Assessment and planning of outcomes
• Community Integration
• Professional and Systems competencies
• Health and Wellness Support
MARKET DEVELOPMENT SPECIALIST, CREATIVE CHANNEL SERVICES
July 2015 – July 2018
• Developing region for Fitbit products and devices
• Focus on growth of existing accounts and acquisition of new clients and customers
• Conducted training meanings on corporate and retail store levels
• Presentations and demos at events
• Generate and describe creative, results-focused marketing across a diverse customer base
• Offer insights and feedback about products
• Use of statistical analysis and research methodologies, along with computer programs and software and mobile apps
• Health and wellness promotion
• Create questionnaires, surveys, and training resources
• Product testing and use
• Employee of the Month (Fitbit)
• Captain’s Award Recipient (Creative Channel Services)
VITAMIN SHOPPE, HEALTH ENTHUSIAST, KEYHOLDER, & ASSISTANT STORE MANAGER
July 2012– July 2015
• Sales and Marketing
• Commu...
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