PROFESSIONAL SUMMARY
Certified Project management Professional (PMP), and Certified Lean Six Sigma Yellow Belt, with the ability to multi-task and coordinate different disciplines/levels of staff/management and deliver results in a timely manner. Self-starter, service-oriented with a successful track record to determine and deliver customer/client needs. Ability to lead complex operational and strategic initiatives with sensitivity, relationship building, and effective negotiating skills.
Key Skills
• CRA knowledge (Clinical trial monitoring, ICH GCP guidelines, study planning activities, evaluate and finalize study budget, monitor grants, visits study sites, review protocol requirements, conduct and facilitated study meetings)
• Expertise in project management including analyzing progress using reports, supervision, and capacity building of staff
• Experience in leading and supervising technical, admin/finance, logistics and support staff
• Expertise in working with private companies, nonprofit organizations, community partners and clients
• Experience in organizing and facilitating oncology training sessions/workshops (class-based and online through zoom), meetings, developing and presenting presentations, writing, recording, and filing of reports
• Expertise in preparing decks for senior management
• Experience in data analysis, visualization, and interpretation as well as development of action plans
• Experience in creating SharePoint sites, pages, libraries, list, and tasks
• Experience in User Acceptance Testing (UAT) and developing test case scenarios
• Experience in oncology treatment requests requirements and documentation
• Proficient in MS Office (Word, Excel (advanced level), Outlook, PowerPoint, Visio), MS Project, MS Tableau
• Fluent in English, Dari/Farsi, good in Pashto
Professional Experience
Supervisor, Client Services Utilization Management Feb 2020- Current
New Century Health/ Evolent Health, Brea, California, USA
• Creating workflows, assigning tasks, monitoring the performance of non-clinical operations staff to ensure consistent deliverance of quality and productivity expectations, and addressing issues as needed
• Review Utilization Management daily performance reports to ensure all service level agreements are met and that regulatory requirements are attained
• Train newly hired staff on clinical documentation of oncology authorization requests
• Perform audit and provide technical support to the team who review and document the oncology authorization requests
• Routinely assists with implementing contractual requirements, new procedures, and resolving operational problems
• Be a Subject Matter Expert in all essential duties and responsibilities of the non-clinical operations staff, NCH systems, client contractual agreements and Utilization Management policies and procedures, as well as have a working knowledge of HR policies and practices.
• Tracking and reporting various operational metrics for trending, solutions, and reporting purposes
Senior Coordinator, Clinical Operations Mar 2019- Feb 2020
New Century Health/ Evolent Health, Brea, California, USA
• Reviewed chemotherapy treatment requests for clinical documentation
• Created job aids and conduct on-the-job training for newly hired employees
• Conducted and facilitated live training sessions for remote staff on Utilization Management and clinical review process
• Collected and analyzed projects’ data and developed decks for senior management
• Developed training materials for internal staff and conducted class-based training
• Created pivot charts and pivot tables based on ad-hoc requests
• Tracked and reported various operational metrics for trending, solutions and reporting purposes
• Managed and compiled annual companywide performance measurements evaluation report
Clinical Operations Coordinator May 2017- Feb 2019
New Century Health, Brea, California, USA
• Managed Palliative Care program using data to track, visualize and report program metrics
• Tracked and reported on compliance of adherence to service level agreements
• Tracked and reported daily failed fax report including communicating with providers’ offices, submitting tickets to IT department and visualize the results with pivot charts
• Developed training materials for internal staff
• Conducted class-based training session for company’s employee and trained almost 40 employees on MS Excel
• Did research on prevalence of diseases and cost of approved authorization requests
• Drafted test case scenarios and performed user acceptance testing (UAT) of the changes/enhancement in CRM
• Prepared Business Requirements Documents (BRD) for IT initiatives
• Created pivot charts and pivot tables based on ad-hoc requests
• Tracked and reported various operational metrics for trending, solutions and reporting purposes
• Managed and compiled annual companywide performance measurements evaluation report
Project Management Specialist-Health Oct 2014 - Feb 2016
USAID, US Embassy, Kabul, Afghanistan
• Managed health and nutrition projects ($5-15M); oversaw, evaluated, and monitored contracts and grantees
• Represented the Office of Health and Nutrition, USAID in all stakeholders’ meetings and relevant events
• Received the appreciation Eagle Award for supporting development of USAID’s nutrition interventions
NGO Capacity Building Manager (Country Project Manager) Feb 2010 – Aug 2012
Futures Group In...
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