Dedicated professional brings eleven years of blended success managing, monitoring, and maintaining employees in various departments in the organization, assisting and supporting clients, and generating new goals and policies by implementing operational effectiveness and content management strategies. Demonstrates a strong work ethic when completing daily operations and a wide range of challenging deliverables, while maintaining overall organization efficiency and integrity. Hard-working and dedicated individual with the ability to multitask towards success and growth.
Seasoned communicator with ability to liaise with management, employees, and clients to achieve and exceed company objectives. Solutions-oriented individual with strong coordination skills used to balance various tasks, while optimizing productivity in fast-paced, changing environments.
Core Competencies:
Operational strategist
Manage support services
Relationship Building
Interpersonal Communication
Customer Service & Satisfaction
Document Management
Organization & Prioritization
Oral & Written Communication
Inventory Management, Accounting, and Control
Conflict Management
Problem Solving
Attention to Detail
Time Management
Decision-Making
Hospitality/Pharmaceutical
Technical Proficiencies: MS Office Suite (Word Excel PowerPoint Access QuickBooks)
Professional Experience
ABH NATURE’S PRODUCTS INC., DEER PARK, NY 2016 - PRESENT
Operations manager (2016 - present)
Client Relations & Collaboration
Collaborate with clientele of diverse linguistic and cultural backgrounds, performing with sensitivity and courtesy.
Generate new accounts by implementing effective networking and content marketing strategies.
Act as first point of contact for clients, addressing complex needs by providing prompt solutions.
MANAGEMENT
Coordinate, manage and monitor the workings of various departments in the organization while providing support services when necessary.
Manage staff shifts and duties daily with organization and prioritization to boost office efficiency.
Coordinate various activities directly related to making products or providing services.
Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Coordinate and monitor the work of various departments involved in production, warehousing, pricing and distribution of goods. Monitor performance and implement improvements. Ensure quality of products. Manage quality and quantity of employee productivity. Provide technical support where necessary.
Accomplishments:
Successful and efficient ope...
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