PROFESSIONAL SUMMARY
Comprehensive experience making the very best of impressions for various medical providers as their front desk receptionist/front office manager. Empathetic, perceptive and caring, while maintaining a professional demeanor. Skilled, highly organized, and detail oriented individual with advanced clerical knowledge. Easily able to transition from working independently to being a valuable, contributing team member. Reliable and punctual.
RELEVANT SKILLS
* Excellent customer service skills
* HIPAA compliant
* Professional phone etiquette, answering phones and directing calls
* Proficient with Microsoft, Outlook, Excel, PowerPoint, Word
* Quick to master proprietary office software with EMR experience
* Proficient with filing, both electronically and hardcopy
* Proficient with patient registration and scheduling
* Proficient obtaining insurance verification and prior authorization
* Advanced experience with charge entries, payment posting, batch and cash reconciliation/balancing „X
* Adept at operating all forms of office equipment to include copiers/scanners fax machines
* Strong knowledge of medical terminology
* Competent keyboarding and database entry skills
PROFESSIONAL EXPERIENCE
November 2015 - present, Service Desk Analyst, Versio
Auburn, WA 98092
Duties:
* First point of contact, answering and managing incoming and outgoing calls, while recording accurate messages, call routing to appropriate individuals.
* Identify technical problems, providing solutions to software, hardware, and networking issues.
* Record, track and document problem-solving processes using ticket tracking system.
* Create knowledge base articles and standard operating procedure documents.
* Set up clients with company software, configure recorders.
* Set up and train website end-users.
* Research and database management.
January 2015 ¡V June 2015, Manager/Team Leader, America¡¦s Pride, Inc.
Baltimore, MD 21215
Duties:
* Efficiently and smoothly managed 2 VA Medical Center transcription contracts for America¡¦s Pride during 6-month platform transition.
* Point of contact for interaction between facilities, supervisors, and transcription team members using clear and positive communication skills for efficient problem solving.
* Streamlining and simplifying processes to improve productivity and reduce time spent on projects.
* Prepared and submitted subcontractor invoices biweekly.
1999 ¡V 2014 Co-Owner, Upper Peninsula Medical Transcription, Inc., SDVOSB
Iron Mountain, MI 49801
Duties:
* Vice President, Personnel Manager.
* Successfully managed multiple VA Medical Center and VA Regional Office transcription contracts, recruiting, hiring, and training teams, fostering teamwork, and creating team accountability.
* Primary point of contact between facilities and transcription team members using clear and positive communication skills efficiently.
* Daily reporting/verification of completed transcription to VA Medical Center electronic medical record.
* Proficient with online file batch uploading transfers to VA Medical Center electronic medical records via Attachmate using Secure Mobility Client and VistA access, clearing view alerts and utilizing CPRS access for medical records data confirmation.
* Completed and submitted invoicing, including line count reconciliation with contracted facilities.
* Quality assurance performed daily with strong attention to detail, editing grammar, spelling, and punctuation in all forms of medical reports and specialties.
* Transcribed all hospital specialties as backup for team members.
* Prepared successful business presentations and proposals.
* Resourcefully capable c...
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