Education
Master of Business Administration, The Johns Hopkins University Carey Business School (May 2014)
Concentrations: Healthcare Management / Marketing
Accomplishments: 3.6 GPA; 720 GMAT (94th percentile); Recipient of two Dean’s Merit Scholarship Awards
Bachelor of Science, Psychology, Washington State University (Dec 2008)
Professional Experience
CareFirst BlueCross BlueShield, Owings Mills, MD (Jul 2014 – Jul 2015)
Associate, CEO Graduate Development Program (rotational program for high potential leadership candidates)
Project Manager, Consumer Direct Strategic Business Unit, Corporate Projects
• Managed the launch of 3 multi-million dollar software development initiatives; established pre-planning phase strategies, authored project charters, and successfully presented proposals to executive leadership that resulted in approval and full funding
• Steered a top priority project involving multi-departmental teams through the planning phase and creation of execution schedule; responsible for managing budget, resources, and timeline to ensure successful deployment of software enhancements
• Analyzed quarterly financial and service performance, enhancing transparency and accuracy of data for effective strategic planning
Business Analyst, Market Facing Portfolio, Sales Application Development and Support
• Gathered technical requirements for a high profile corporate initiative to ensure operative system integration; liaised between technical team, business users, and external brokers to identify unmet needs and enrich business relationships
• Managed improvement efforts of a user acceptance method by setting the standard of translating technical flows into action-oriented procedural guidelines based on business user roles; reduced uncertainties and accelerated executive approval
• Organized firm-sponsored events to recruit talent for leadership program; attended recruiting events, and interviewed candidates
The Johns Hopkins University, Baltimore, MD (Jun 2013 – Jul 2014)
MBA Intern, Administration
The Johns Hopkins Hospital, Department of Emergency Medicine
• Directed an improvement project to enhance revenue generating opportunities through discovery of un-captured nursing effort; presented analysis and recommendations to hospital leadership and assisted the billing system implementation process
• Evaluated programmatic workforce outcomes for change management by analyzing nursing satisfaction and turnover trends
The Johns Hopkins Carey Business School, Department of Human Resources, Student Services
• Analyzed HR hiring processes and developed a performance matrix for bottleneck identification and status tracking; supported the Director of HR management with the goals of reducing staff and faculty recruitment time by 5-10% and increasing transparency
Seattle Nuclear Medicine, Seattle, WA (May 2009 – Jul 2012)
Patient Care Coordinator, Administration
Assistant Billing and Records Manager, Administration
• Managed accounts of up to 30 oncology and orthopedic patients daily through coordination of nuclear scans, retrieval of insurance authorizations, and supervision of visits; reduced patient and clinic costs and built sustainable patient and provider relationships
• Integrated LEAN principles for process improvement in scheduling and records system; collaborated with clinic physicians to streamline processes and eliminate waste, resulting in more rapid order-to-result time and improved patient and provider satisfaction
• Developed standard of cross-training in multiple administrative areas; consistently called upon for support in departments of scheduling, reception, records, billing, and transcription; trained staff in ...
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