HEALTHCARE MANAGEMENT
Dedicated to providing residents with exceptional care and support in a long term or assisted living environment by drawing on proven knowledge and experience in the healthcare industry
Motivated healthcare administrator professional with solid education and hands-on experience providing quality services to patients in long term care settings. Natural leader and team builder with proven skills in financial management, health promotion and providing direct care to residents. Able to analyze data and make sound, well-informed decisions. Proficient in Microsoft Word, Excel and PowerPoint. Wide-ranging knowledge includes:
Healthcare Administration
Budgeting & Financial Management
Safety & Infection Control
Utilization & Revenue Growth
Department & Business Operations
Team Building & Supervision
Patient Care Management
Resident & Family Advocacy
Health Education & Communication
Collaborative Leadership Style
EDUCATION AND CREDENTIALS
BS in Healthcare Administration
Major in Long Term Care (GPA 3.74), 2013
ECPI UNIVERSITY, Virginia Beach, VA
Cum Laude
Dean's List Awards
Member of the Golden Key National Honor Society
Certifications:
North Carolina Assisted Living Administrator Certification, 2014
Certified Pulmonary Resuscitation (CPR) Certification, 2013
Medication Aide Technician License, 2011
Certified Nursing Assistant (CNA), 1999
Professional Development:
Six Sigma Green Belt Training ~ Change Management
PROFESSIONAL EXPERIENCE
SUNRISE OF CARY, Cary, NC
Lead Care Manager (6/2011 to Present)
Manage, mentor and inspire employees in providing safe, efficient care to residents, including elderly individuals with Alzheimer's, dementia and memory impairment. Organize and oversee patient assessments, treatment options and discharge plans. Draft work schedules for Care Managers, Medication Aides, Certified Nursing Assistants and other team members. Facilitate training programs. Evaluate performance and implement disciplinary actions when required. Ensure compliance with policies and standards. Perform administrative tasks to enhance productivity, efficiency and utilization.
Selected Contributions:
Earned fast-paced promotion (after seven months) for demonstrating strong leadership abilities and a commitment to organized, ethical healthcare practices.
Expertly coordinated services with contract agencies (hospice, on-call physicians, home health care agencies and on-call pharmacies), and provide quality services in an environment that engages multiple healthcare systems.
Served as trusted liaison and point of contact for staff, residents and family members, and successfully mitigated concerns, mediated conflicts and solved escalated issues.
Participated on multidisciplinary healthcare team to enhance resident outcomes.
Educated residents and families on care options and provided assistance with urgent and non-urgent issues.
Improved safety by implementing infection control policies and procedures, and continuously analyzing risk to residents and employees based on OSHA and in-house guidelines.
Proactively reviewed and updated the Medication Administration Records (MARS), and performed monthly audits to ensure the accuracy and integrity of MARS and internal documentation.
Developed a collaborative, team-driven culture by providing staff mem...
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