Executive Profile
Hands on executive known for strategic and focused approach, with extensive accolades for business development, creating successful teams, and establishing creative strategies for optimizing internal operations, financial returns, and external customer service.
Skill Highlights
- Human Resource Management - Green Belt Process Improvement
- Financial Management - Meaningful Use of Health Record
- Quality Management - Multi-site Management
- Strategic Planning - Staff Development
- Performance Excellence - Customer Experience Expert
Core Accomplishments
Fiscal Management
● Reduced Accounts Receivable Days by 10%.
● Accountable for Revenue Cycle for $13 million business
● Reduced department expenditures by 12% over a one-year period.
Operations Management:
● Managed all aspects of business operations including human resources, contract negotiation, business development, and physician recruitment.
● Developed low back safety program in collaboration with employees that reduced workers compensation experience ratio by 7%.
Business Development:
● Oversaw the addition of new lab tests that enhanced revenue and profitability in the lab.
● Developed Pro forma budgets for new clinical services that increased profitability and patient satisfaction
● Managed construction of new clinic and office space that streamlined operations and increased visibility of the Department.
Professional Experience
Assistant Director of Clinic Operations
2013-2014
Madison Medical Affiliates, Milwaukee, Wisconsin
Directed operations, strategic planning, budgeting, and compliance for 7 clinic sites consisting of 43 doctors and nearly 150 staff members. Responsible for all areas of operations and mentored 6 clinic managers in all areas of operations, with emphasis on quality improvement and financial management. The seven clinics had physicians specializing in endocrinology, internal medicine, gastroenterology, gynecology, allergy, surgery, pulmonology, dermatology, Moh’s surgery, urology, and pediatric sub-specialties.
Accomplishments:
• Increased Internal Medicine quality metrics and internal medicine quality metrics by changing workflow processes and collaborating with Physicians to meet company targets.
• Developed and implemented operational strategic plans and processes to open a new clinic site in Sheboygan
• Created a company specific EHR team focused on implementing meaningful use stage II criteria.
• Reduced expenses through development of efficient processes that saved $180,000 in staff expenses.
• Developed a managerial succession process and mentored new potential managers.
• Increased accountability with clinic management by creating an environment of shared goals and increased accountability to meet goals, specifically financial and quality goals.
Administrator
2009 to 2013
Moreland Family Medicine Associates, S.C – Waukesha, Wisconsin
Responsible for all fiscal and budgetary development and monitoring. Developed new service pro formas and insured service profitability. Responsible for all aspects of operations, including budgeting and finance for a $13,000,000 budget, human resources, contracting, Physician recruitment, and supply procurement. Managed an outpatient family practice clinic with eight family practice physicians, five nurse practitioners, physical therapy, lab, xray, CT scan, and bone densitometry.
Accomplishments:
● Reduced corporate expenses by twelve percent in the first year through changes in contracts and outsourcing of non-critical services.
● Redesigned 401(k) program to reduce expenses by 23 percent.
● Worked collaboratively with the business office manager to develop a formal accounts receivable process that reduced accounts receivable days outstanding by 11 percent.
● Created and executed a business plan to add services in our laboratory.
Manager
November 2004 to June 2009
ProHealth Care Inc – Waukesha, WI
Managed an outpatient facility consisting of Radiology, Cardiology, Physical Therapy, Cancer Center, Lab, Mammography, and Behavioral Health. Involved in all aspects of budgeting for a $9,000,000 budget, strategic planning, space planning, and facility leadership. Oversaw twenty-seven employees that performed approximately one hundred treatments per day over various specialties.
Accomplishments:
● Opened a new outpatient facility including start up policies and procedures, new facility orientation for staff, and customer service goals.
● Worked as ...
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