Results driven adult learning professional. Experience in assessment, design, delivery and evaluation of programs specific to post-merger transitions, new hire orientation and new software implementation. Ability to manage competing priorities while remaining flexible and creative. Training environments range from clinical to corporate settings.
SKILLS
• EPIC Credentialed Trainer
• DDI Certified Trainer
• MS Office Professional 2010
• New American Lecture Strategy
• MS Live, Meetingburner, WebEx
• Captivate, Lectora, Articulate
EDUCATION
Shaw University , Raleigh, NC BS, Business Management Magna cum Laude
PROFESSIONAL EXPERIENCE
KFORCE Technology Tampa, FL 03/13 to 07/13
EPIC Credentialed Trainer – Washington Hospital Health Systems, Fremont CA
Responsible for presenting Epic in-patient end user and super user classroom training. Also responsible for supporting, ambulatory, physicians and CPOE training, SmarText, Phrases and Links, therapies and ICU.
• ILT for over 700 End Users
• Instructional Designer
• Above average evaluation results
• Clinical Documentation - Credentialed Trainer
• Super User Trainer
• Go-Live Support
The Training Associates Westborough, MA 03/12 to 02/2013
Corporate Training Professional, Morgan Stanley Smith Barney
Implement and deliver team and one-on-one training to Financial Advisors, Customer Service Associates and Mangers, before, during and after conversion for a new operating system, trading platforms, and changes to policies and procedures. Update websites and training documents. Partner with business to audit program tools.
• Instructor Lead Training, Virtual Training, Go-live and one-on-one Support, and Instructional Design
• Group presentations for up to 15 attendees per class; over 250 end users
• Above average class participation and survey results
• Articulate designed web-based training to create content to quizzes
The Judge Group, Inc./Berkeley Training W. Conshohocken, PA 11/11 to 2/2012
IT Trainer, Davita Dialysis
Deliver software training to newly acquired dialysis clinic teammates. Go-Live support to ensure process, systems, software and teammates were prepared to provide continuous treatment to patients.
• Instructor Lead And Clinical Training
• IT Conversion Lead
• Trained Falcon Dialysis EMR Application
• Trained On Fresenius Dialysis Machines
TrainingFolks Charlotte, NC 05/11 to 10/11
Corporate Training Professional, Bank of America
Integrated with the Bank of America Global Learning Organization to deliver new hire training for a new mortgage servicing role and advanced training course for underwriting modifications team.
• Instructional design from assessment to evaluations
• Virtual and ILT of up to 100 associates per class
• Above average evaluation results
• Designed and lead Train-the-trainer presentations
Social Security Administration Richmond, CA 04/09 to 02/11 Legal Administrative Specialist
Resolve claimant issues and system exceptions by utilizing proprietary systems and programs while adhering to federal laws and congressional regulations. Ensure claimant and beneficiary cases are handled in a timely and efficient manner to resolution.
Eagle Nationwide Mortgage Company Fayetteville, NC 08/08 to 04/09
Loan Officer
Originate national, residential and commercial mortgages.
• Manage pipeline of new loan accounts
• Originated new loans based on referrals from industry partners, customer referrals and marketing leads
Wachovia Mortgage, FSB (First Union Mortgage) Raleigh, NC 1995 to 2008
Analysis Senior Consultant, AVP 03/07 to 03/08
Manage and coordinate offshore relationship with core specialists to maintain and exceed corporate standards in loan set-up, review and delivery to investors to ensure timely and efficient loan delivery.
• Created process improvements resulting in increased productivity by 25% and accuracy by 20%
• Managed on-site specialist team of up to 15 and offshore team of 5 team leaders and over 30 processors
• Managed multiple projects to resolve system and procedural exceptions and adhere to government and corporate regulations and policy.
Commercial Relationship Specialist 03/06 to 03/07
Identify opportunities and develop an action plan to increase commercial portfolio and provide exceptional customer service to ensure account quality and retention.
• Primary contact and service provider for over 25 commercial relationships
• Analyze customer portfolio and identify oppor...
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