Professional Summary
Seven years experience as the Manager of Medical Staff Services in a hospital setting and 11 years experience as the Medical Staff Coordinator. Extensive experience developing and managing staff. Driven to improve processes and change with the demands of the regulatory standards governing healthcare. Expertise in planning, coordinating and managing meetings and educational programs. Focus on excellent customer service, building and fostering customer relationships.
Education & Training
Course work in Computer Science & Speech Communications
Wharton County Jr. College
CPCS – NAMSS Certification – 1996
CPMSM – NAMSS Certification - 2002
Skill Highlights
• Conflict Resolution
• Personal & Professional Integrity
• Indepth knowledge and understanding of Joint Commission Standards
• Customer Service • Sound Decision Making
• Relationship and team building
• Indepth knowledge of sound credentialing principles and techniques
• Critical thinking proficiency
Professional Experience
Manager Medical Staff Services – Aug 2007 to Jun 2013
Memorial Hermann The Woodlands Hospital
Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Expertly planned, coordinated, organized and directed the Continuing Education Program Offerings in compliance with TACME requirements. Served as a liaison between physicians, Administration and Committees of the Medical Staff in regard to their credentialing and peer review activities. Established and maintained positive relationships with residents/fellows, physicians, allied health professionals and employees. Provided oversight and management of the 18 clinical rotations through the facility. Actively served on the Credentials & Professional Ethics Committee.
Medical Staff Coordinator – Jun 2005 to Aug 2007
East Houston Regional Medical Center
Serve as the Medical Staff Coordinator for a staff consisting for approximately 250 members including physicians and allied health professionals. Provide support and serve as facilitator of medical staff meetings, including generation of meeting minutes and ensuring follow-up is completed. Provide support and guidance in interpretation of JCAHO standards as they apply to the medical staff. Assist in ensuring changes in State and Federal laws are presented to members of the medical staff and administration responsible for maintaining medical staff bylaws, rules and regulations. Distribution and coordination of monthly medical staff calendars. All Emergency Department Call issues regarding physicians are handled through the Medical Staff Office including generation and distribution of call schedules and issues regarding call coverage. Function as a liaison between the legal department, administration and the medical staff. Good customer service, ability work independently, ability to resolve problems efficiently, ability to diffuse difficult customers and adherence to strict confidentiality are essential functions of this position.
Administrative Assistant – Aug 2004 to Jun 2005
DermSurgery Associates
Served as Administrative Assistant to the Medical Director of DermSurgery Associates. Provide support for five physicians, three fellows, Practice Administrator and Office Manager. Responsible for creation of clinical and research presentations for physicians to present at National and International meetings. Assist in the tracking of documents submitted for publication in medical journals. Assist with the planning and implementation of media interviews and publication of information for public distribution. Responsible for cataloguing of patient photos.
Medical Staff Coordinator – Mar 1998 to Aug 2004
Memorial Hermann Northwest Hospital
Served as the Medical Staff Coordinator for a staff consisting for approximately 600 members including physicians and allied health professionals. Provide support and serve as facilitator of all meetings of the organized medical staff, including generation of meeting minutes and ensuring follow-up is completed.
Provide support and guidance in interpretation of JCAHO standards as they apply to the medical staff. Assist in ensuring changes in State and Federal laws are presented to members of the medical staff and administration responsible for maintaining medical staff bylaws, rules and regulations. Responsible for distribution and coordination of contracts for physicians providing Emergency Room coverage; facilitation of Performance Improvement Committee functions; planning and organization of physician parties and golf tournaments; Doctor’s Day functions and other aspects of physician relations; maintenance of physician peer review information; maintenance of the Bylaws, Rules and Regulations of the Medical Staff. Distribution and coordination of monthly medical staff calendars. All Emergency Department Call issues regarding physicians are handled through the Medical Staff Office including generation and distribution of call schedules and issues regarding call coverage. Complete responsibility for the coordination and oversight of the Continuing Medical Education offerings in conjunction with the Medical Education Committee. Function as a liaison between the legal department, administration and the medical staff. Good customer service, ability work independently, ability to resolve problems efficiently, ability to diffuse difficult c...
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