EXPERIENCED EHR / EMR TRAINER
Health IT Pro - PW
Microsoft Certified Professional
Microsoft Certified Application Specialist
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QUICK SUMMARY
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Training professional experienced in health IT, inpatient and outpatient settings | Health IT Pro-Practice Workflow and Information Management Redesign Specialist certification | 95% average on learner evaluations | Road warrior, accustomed to 100% travel |Communication skills for creating and delivering course content | Knowledge of adult learning theory | Communication skills to create and deliver course content | Analytical skills to discuss requirements, analyze options, and enable appropriate processes | Advanced computer skills including Microsoft certifications | Customer service commitment, numerous service award nominations | Repeat business from satisfied clients, top revenues in fee-based training program | Interpersonal skills for team-building | Quick learner, absorbs complex information easily | HIPPA, HITEC, clinical work flows | Working knowledge of medical terminology | Active member, HIMSS
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EXPERIENCE
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IMPLEMENTATION TRAINING SPECIALIST, April, 2012 – February, 2013, New Age Technologies, Louisville, KY
Summary: Go-live training and implementation support for medical device and EMR software in LTAC hospitals; remote, 100% travel
- Used multiple training formats including WebEx, hands-on labs, lecture, one-on-one and walk-around support
- Trained clinicians and non-clinicians in use of Telcor QML and NovaNet applications supporting Nova StatStrip glucometer
- Trained HR professionals in upgrades and changes to Taleo Applicant Tracking System
- Enforced infection control and patient ID procedures for Nova StatStrip glucometer use
- Collaborated with programmers, chief clinical officers and education directors to prepare sites for go-live
- Reviewed training materials and job aids, suggesting revisions as needed
- Troubleshot go-live issues, resolving onsite or escalating to implementation support team
- Communicated across all levels of organization, including CCOs, CEOs, supervisors, clinicians and administrative staff
- Learned use of Telcor QML and NovaNet software and upgrades to Taleo software
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APPLICATIONS TRAINING SPECIALIST, November, 2010 – February, 2012, SourceMedical Software, Birmingham, AL
Summary: Trained end users of EMR / EHR and practice management software for outpatient therapy clinics; remote, 75% travel
- Using WebEx, remotely assisted clients’ administrative staff with setup of practice management applications
- Onsite training and support for therapy providers and administrative staff during go-live
- Coordinated issues between client and implementation programmers during go-live week
- Used Pivotal reporting system to document training event details
- Coordinated transition to support after go-live
- Participated in ongoing review of software documentation, suggesting revisions when needed
- Participated in testing of upgrades, providing feedback to development team
- Standby assistance to technical support, documenting client issues in Pivotal reporting system
- Learned TherapySource and RehabToolkit software; performance evaluations praised speed and ease of mastery
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INDEPENDENT CONTRACTOR / SOFTWARE TRAINER, 2003-2010
Summary: Independent contractor providing software applications training
Client, The Training Associates (ongoing business relationship since August, 2008), Software Trainer
Summary: MS Office training for Training Associates' clients, per diem and long-term contracts; repeat business
- Deliver instructor-led training at end-clients’ sites, using hands-on and lecture formats
- Consistently receive excellent reviews from learners.
- Repeat business from satisfied end clients
- MS Office applications, specializing in migration to Office 2007 from older versions
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Client, Archipelago Learning (July – November, 2010), Software Trainer
Summary: Trained K--12 educators in use of Study Island software; 100% travel
- Learned client's proprietary software for K-12 schools and trained teachers and administrators on its use
- Adapted and remained calm when bandwidth, logons or network issues interrupted lesson plan
- Excellent feedback from learners
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Client, Post Road Carpets (November, 2009 - July, 2010), Technology Advisor
Summary: General technology assistance to small business owners creating shopping-cart website
- Learned and used three separate website-creation applications
- Coordinated communication between owners and technical staff or makers of shopping cart software
- Excellent working relationship with client
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Pueblo Ingles English-language Village (October, 2006 and October, 2007), Language Coach / English conversation partner
Salamanca, Spain
Summary: Volunteer language coach for Spanish residents of English immersion program
- Fourteen hours per day listening, conversing and coaching in English with native Spanish speakers
- Providing encouragement and sustaining motivation for language learners in challenging situation
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Client Princess Cruises, (January, 2004 – April, 2008), Guest Lecturer and Computers at Sea Instructor
Summary: Hands-on computer labs for passengers and crew; auditorium lectures; complete ownership of Computers at Sea program onboard assigned ship
- Developing Training Curriculum: Created lesson plans and supporting materials using adult learning principles
- Training delivery: Auditorium lectures for up to 300 listeners; hands-on labs, groups of approximately 20 learners; private lessons. Delivered average of six hands-on labs per sea day, plus average of three auditorium lectures per week.
- Training setup and administration: Scheduled class times, locations and resources; produced marketing materials; daily set up and breakdown of classroom (approximately 20 laptops). Registered participants, submitted class rosters for billing.
- Relationships and Diversity: Living and working with crew from 45 nationalities. Strong relationships with various levels of authority and professional achi...
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