PROFESSIONAL SUMMARY
Accomplished Executive with over 25 years of experience in leading healthcare organizations. Regarded as a mission-driven leader, who possesses a strong work ethic emphasizing quality, executive and board relations with proven skills in establishing teamwork throughout an organization. Strengths include:
* Operational Management * Physician Recruiting & Personnel Management
* Strategic Planning * Business Development & Market Growth
* Team Building * Integrated Healthcare Business Plans
* Finance & Budget Administration * Physician Alignment
KEY QUALIFICATIONS
Results-oriented Leader – rallies teams around corporate mission – leverage strengths – empowers staff to achieve success.
Slashed turnover from 15% to 8% by creating corporate culture focused on staff development and motivation.
Use data-driven analysis to assess new growth opportunities; ex. - radiology preauths completed by health system; volume up 12%.
Adept in developing quality management, team building and motivating to exemplary performance. Managed $25 million operations budget and 250 reports with responsibility of a capital budget of $12 million.
Planned, developed and implemented a $1.2M Medical Management Division in support of a new national healthcare contract.
Analytical problem solver – skillfully tackles complex quality, operations, safety, and risk challenges.
Improved patient satisfaction from 78% to 92% and achieved corporate recognition.
Reduced expenses 15% by reengineering supply/sourcing strategies and negotiating new contracts.
Key player to implement strategies to incorporate primary care physicians into a Medical Home concept to align with mission.
Goal-driven strategist -with unique blend of operational and business acumen who achieves objectives critical for corporate growth.
Spearheaded new business development from $3.8M to $7.4M – 51% growth in a 1-year period.
Restructured branch, increasing quality and revenue $500K by recapturing lost business and building new client base.
Solidified contractor relationship representing $6 million in business annually.
Devised and implemented a regional recruiting strategy to hire 40% of acquisition employees and independent contractors.
Identified and actively recruited over 50 physicians and allied health professionals in a 1-year period.
PROFESSIONAL EXPERIENCE
Systems Director for Strategic and Business Planning 2010-Present
Memorial Health System
Colorado Springs, CO
(Tertiary Medical-Level II Trauma Center with 671 licensed beds and $650 Million in net revenue)
Directly responsible for leading and directing strategic growth and quality ambulatory service line developments for the health system.
Aligns and monitors capital and operational budgets for Service Lines to meet or exceed business plan goals.
Facilitate physician practices to align with core objectives - including recruitment, fiscal management, operations, and outreach strategies.
Develop and implement strategies, business plans, outreach and marketing plans to drive Service Line growth and quality.
Oversee operating functions assuring quality of care, strategic and facility planning, customer service, and patient and family satisfaction at the highest level. Develop key collaborations and relationships with senior leadership, physicians, nursing, operation directors and healthcare providers within the community.
Assure communication, cooperation, and collaboration with physicians, relevant joint ventures, alliances and other referral sources.
Chief Quality Officer 2003-2010
Evans Community Hospital
Colorado Springs, CO
(115 bed community hospital and $225 Million in net revenue)
Responsible for 2 Divisions: – Medical Management and Quality Management – 110 Staff and 7 Managers. Budget: $5M
Complete Oversight for Functional Areas: Clinic Operations, Performance Improvement; Joint Commission Accreditation; Credentialing; Risk Management; Patient Safety; Infectious Control; Case Management; Utilization Management; Disease Management; Patient Centered-Care; Lean Six Sigma and Referral Management.
Regional oversight (in 2 states) with 1 Hospital and 9 Outpatient Clinics to develop quality activities and oversee accreditation surveys.
Quality and operational consultant to Senior Level Leadership:
• Developed new PI Plan and the lead on instituting new quality structure (Lean Six Sigma) within the facility.
• Trend clinical quality data and outcomes to improve efficiency, control cost and enhanced business development.
• Primary project officer responsible for developing the Balanced Scorecard in support of organization objectives and facilitated in the tactical execution of regional objectives.
• Oversight of staff training, communication plans and lead changes to improve quality patient care.
Work in concert with Medical Staff to implement process changes and developed Peer Review policy to enhance the over all quality of professional and patient care services. Implemented TeamSTEPPS that transform culture, mitigate medical errors and reduce patient harm.
Active member on all Executive Committees to include: Medical Staff, Quality Board, Executive Directors, and Joint Commission.
Adjunct Professor 2000-Present
University of Phoenix
Colorado Springs, CO
• Teach HR, Healthcare, Business and Management courses to undergraduate and graduate students. Establish student teams and assist in creating team charters. Assist students with team projects for presentation and enhance their experiences of “working as one”.
• Facilitate discussion regarding the specific subject matter and create an empowered and open forum for students to interact with each other and network ideas that add to the course curriculum.
• Remain available for students to ask questions and to provide guidance during off duty class time. This opportunity affords the student to continue to stay the course during this intense 5 or 6 week class session.
Regional Director of Physician Practices 2001-2003
Spectrum Healthcare Resources, Inc
Colorado Springs, CO
Developed entire scope of business for a Network Multi-Specialty Practices in a 7 state region - 10 healthcare facilities and 20 ambulatory centers. Responsible for staffing, P&L management (85 profit centers), budgeting, quality management, contracting, physician relations, human resources, community relations, marketing and developed human resources strategies.
Direct oversight of – 215 support staff and work collaboratively with 115 physicians on...
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