OBJECTIVE: Highly energetic, productive, professional looking for a position where my skills in customer service, management, and sales can be translated into profitability, improved growth, and can be an asset to the company.
ASSETS
• Enthusiastic, friendly demeanor, comfortable in a fast paced environment
• Ability to learn and comprehend information well
• Ability to take on multiple roles and responsibilities when necessary
• Strong office, data-entry and organization, ability to use and maneuver through multiple computer softwares
• Able to work under pressure and meet deadlines
• Excellent phone etiquette, great communicator; effective writer and speaker
• Ability to follow instructions as well as work independently
• Maintain high level of customer service; conduct all business in accordance with policies/procedures
• Strict adherence to State and Federal Fair Housing Laws
• Experience working with affordable housing, including Section 8
• Trained in Fair Housing Laws and Acts
SKILLS: Advanced in Microsoft Word, Access, Outlook, Spreadsheet, Excel, Power Point, Type 69 wpm, telephone etiquette, familiar usage of fax, copier, and scanner, filing; switchboard experience.
EXPERIENCE
03/2012 to 10/2012 Assistant Community Manager, Greystar Management
• Oversee budget with emphasis on delinquency, bad debt, and rental rates and lease renewals
• Daily posting of rents/deposits and supplier/vendor payments; conduct daily bank deposits
• Prepare reports to manage vacancy, maintain occupancy, and meet budget expectations and goals
• Organize and file all applicable reports, leases; send notices and file evictions
• Conduct audits on resident files and account ledgers; assist with building inspections
• Proactively respond and focus on resident retention and relationship development
03/2011 to 03/2012 Contract Leasing Consultant, Full House Marketing
• Practiced Fair Housing Laws and Acts
• Complete guest cards, collect photo ID’s, take prospects on tour of property
• Prepare lease documentation, work orders, and collected deposits and rent
• Demonstrate skillful communication and negotiation skills
• Complete marketing surveys and direct marketing
• Answer inbound and outbound calls, type letters and file
07/2009 to 02/2011 TSC Customer Care Professional, American Express
• Delivered extraordinary customer care via phone, email, and website
• Grew and nurtured customer relationships
• Documented necessary account information and offered solutions that benefited the customer
• Researched customer accounts, processed disputes, fraud cases, and phone payment
11/2006 to 02/2009 Proj...
Login or Register to view the full resume.
