CAREER GOAL
To obtain a position within the healthcare industry utilizing my administrative experience, educational training and customer service skills.
PROFESSIONAL SKILLS
Healthcare:
• Efficient understanding of medical terms, abbreviations, and the SOAP note format.
• Fundamental knowledge of Medisoft and familiar with third party reimbursement processes.
• HIPAA trained with knowledge of how to ensure PHI is kept secure through strategies in forms of physical, electronic, and positional as well as the interchange regulations involved to keep health information secure.
• Knowledge of OSHA regulations, specifically Title 29 of the Code of Federal Regulations which lists OSHA and blood-borne pathogens protocols and regulations for medical offices.
• Familiar with JCAHO and their purpose.
• Knowledgeable of The Patient Bill of Rights and the Health Care Consumer Right to Know Act.
• Central knowledge of ICD classification systems, HCPCS, and CPT codes.
• Understanding of medical office procedures and systems to efficiently handle the flow of patients to enhance speed, accuracy, quality, and volume.
• Practical understanding of management issues in healthcare such as the environment of care, performance improvement, and risk assessment.
Customer Service:
• Familiar with strategic planning for providing customer and personal services.
• Expertise in customer needs assessment and meeting quality standards for services.
• Knowledgeable of the importance of constructive criticism from patients for system improvements.
Communication:
• Bilingual; fluent in English and Spanish.
• Proficient at written and oral comprehension and expression.
• An understanding of the significance of effective verbal and nonverbal communication between patients, medical professionals, employer, and vendors.
• Adept at diffusing confrontational situations based on the perceptive of personal and professional ethics.
• Strong social perceptiveness through working with a diverse variety of people.
Technical:
• Microsoft Office: Word, Excel, PowerPoint, Outlook, Visio
• Operating Systems: Windows XP, Windows Vista, Windows 7
EDUCATION
Bachelor of Business Administration Graduated: 9/2012
American InterContinental University Schaumburg, IL
• Concentration: Healthcare Management
• Relevant Coursework: Healthcare Management, Ethical and Legal Aspects of Healthcare, Healthcare Finance, Healthcare Information Systems, Medical Records, Medical Terminology, Medical Office Procedures, Fundamentals of Healthcare Technology, Introduction to ICD Classification and Reimbursement, Business Ethics, Business Management and Leadership, Microeconomics, Macroeconomics, Principles of Accounting I, Presentation Essentials, Professional Business Development, Management Information Systems, Managerial Accounting, Quantitative Methods and Analysis, Marketing Management, Global Operations Management, Financial Management, Advanced Entrepreneurship
Associate of Arts in Business Administration Graduated: 2011
American InterContinental University Schaumburg, IL
• Concentration: Healthcare Administration
VOLUNTEER WORK
Shady Grove Adventist Hospital February 2012 – Present
• Acted as the point of contact at the information desk by assisting visitors with finding patients and helped visitors with any questions they had regarding the hospital.
EMPLOYMENT HISTORY
2007 – Present Office Assistant – URS Bethesda, MD
Provide administrative services and support for the staff with a focus on assisting with the productivity of the office. Duties include a combination of the following: prepare invoices...
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