HEALTH SERVICES MANAGEMENT
OPERATIONS/STAFFING/CUSTOMER RELATIONS MANAGER
Versatile and highly productive manager seeking to leverage 10 years of supervisory experience and
MPA in Health Services Administration into a leadership position in the health care field.
• Display initiative, self-motivation, and problem-solving skills in taking on and succeeding in management positions with oversight of finances, staff training and performance, customer satisfaction, services coordination, purchasing and inventory control, and revenue generation.
• Apply exceptional oral and written communication abilities in promoting cooperation, teamwork, and accountability among cross-departmental groups and up to 30 employees.
• Improve efficiency, accuracy, and productivity through use of Microsoft Office and small business software.
Demonstrate strengths in
Staff Scheduling Training & Development Facilities Management
Client-based Solutions Budgeting & Auditing Customer Advocacy
Time Management Confidential Recordkeeping Multitasking
EDUCATION & CREDENTIALS
KEAN UNIVERSITY, NATHAN WEISS GRADUATE COLLEGE, Union, NJ
Master of Public Administration (MPA) in Health Services Administration
Maintained overall 3.51 GPA while working full time
Courses included
Health Care Administration ~ Issues in Modern Health Care ~ Health Services Administration and the Law
Graduate Internship ~ Financial Management of Health Organizations ~ Health Planning Methods
Regulation of Long-Term Care, Assisted Living, and Adult Day Care Settings ~ Health Services Marketing
Management of Clinical Programming in Long-Term Care, Assisted Living, and Adult Day Care Settings
UNIVERSITY OF CENTRAL FLORIDA, Orlando, FL
Bachelor of Arts (BA) in Public Administration
Concentration in Fiscal Management and Planning
Certified Pharmacy Technician/PTCB
PROFESSIONAL EXPERIENCE
WALGREENS, FL & NJ 2002 – 2012
Advanced within Walgreens from manager-in-training to executive assistant manager, repeatedly handpicked to turn around underperforming stores, assist new managers, and train management staff members.
Executive Assistant Manager – Performed a broad range of leadership tasks in staff supervision, financial oversight, customer service initiatives, sales and merchandising, community relations, and overall store operations.
• Recruited, hired, trained, and scheduled employees, handled customer inquiries and complaints, and worked with vendors and outside suppliers.
• Increased sales volume and revenues through development of effective merchandising strategies.
• Consulted with district leadership on new outlet development and acquired-store conversion.
• Performed cash management and control, prepared and audited financial records, and generated corporate reports.
Selected assignments included:
• Executive Assistant Manager, Parsippany: Assisted in training store manager and team of assistant managers in sophisticated computer systems. Served as acting manager, directing 20-member staff in daily operations while store manager was on another assignment 3-4 days each week.
Continued
PROFESSIONAL EXPERIENCE CONTINUED
WALGREENS continued
• Executive Assistant Manager, Hillside: Selected by district manager to help convert a Drug Fair outlet store and its 20-member staff to the Walgreens systems, policies, and procedures, following store’s acquisition. Trained employees and managers and ensured the store operated according to company standards regarding merchandising, store setup, customer services, and pharmacy systems.
• Executive Assistant Manager, Flo...
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