Dedicated, hard-working professional with a demonstrated ability to maintain composure and work effectively in a
fast-paced, high-pressure environment while preserving strict confidentiality. Top-performer with excellent
organization, written and oral communication skills who takes pride in personal performance and is committed to
doing the job correctly the first time in completing all assignments. Self-motivated with exceptional time-management skills, along with the ability to learn quickly and adapt.
• Administrative support
• Meets deadlines
• Attention to detail
• Microsoft Office skills
• Research
• Employee training and development
• Filing and data archiving
• Medical terminology
• Customer Service
Administration
•Created, and updated personnel records for over 450 security personnel in Access database, developed
innovative power-points and other material to properly train staff and incoming personnel, created and routed
various correspondence to proper departments.
•Created, organized, filed, and maintained training records for over 500 security personnel passing annual Naval
Security Training Assistance Assessment Team (STAAT) inspection with no discrepancies.
•Prepared and properly routed all administrative paperwork for a shift of over 60 personnel, including
coordinating days off, leave requests, and civilian call-ins, in order to maintain sufficient manning and coverage
of all assignments.
•Chosen by superiors to maintain, proofread, and review desk journals, communication logs, and interview
interrogation logs for review by the Security Officer and the Naval Base Commanding Officer.
•Maintained high attention to detail and tireless work ethic preparing and routing all paperwork and reports, which
led to minimal “kick-backs” thus speeding up processing time to the legal department.
Customer Service/Reception
•Answered and directed incoming calls on a multi-line phone system to include taking accurate and descriptive
messages and handling general requests for information.
•Operated and maintained phone system for 911 emergency calls, to include the coordination of dispatching
police, fire, and ambulance to the scene, as well as notifying other agencies as needed.
• Assisted guests entering Naval Security Command and escorted them to correct destinations, offices, rooms, or
meeting rooms after first confirming visit.
•Conducted interviews with suspects, witnesses, victims, and the general public demonstrating strong
communication skills to elicit necessary information.
Supervision
•Assumed role as a shift supervisor as a junior sailor (a position normally held by higher ranking individuals),
which paved the way for other junior troops to succeed.
•Experienced in handling confidential material, evaluating performance, and disciplining a security team
consisting of 50 military and civilian personnel, superiors and subordinates.
•Made quick and decisive decisions on the appropriate course of action for shift emergency and routine 911 calls
and complaints in accordance with the Uniform Code of Military Justice and Base regulations.
•Provided quick and decisive gui...
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