"To obtain a career position with a corporation that offers stability as well as unlimited growth potential, while gaining advantageous knowledge in an exhilarating and inspiring atmosphere"
Professional Strengths Include
• Analytical and Critical Thinking
• Exceptional Customer Service
• Training and Team Development
• Recruitment and Retention
• HR Policies and Process
• Employee Relations
• Goal Oriented Customer Service Professional
Career History
Cbeyond Communications
December 2009- Present
(Cbeyond provides IT and communications services to small business throughout the United States).
Customer Support Rep
Provide support to small-medium sized business customers including phone service, internet, cloud, sales, billing and account management.
• Assist customers with issues/concerns pertaining to phone services, billing, and account information.
• Process service orders to add/delete/change services to specified accounts.
• Serve as a liaison to customer and other departments within Cbeyond (Technical Support, Mobile, Executive Management, Network Operations).
Superior Technical Resources
May 2008- Jan-2009
(Provide customers with world-class staff augmentation services and web-wnabled tools to manage supply chains; Place qualified candidates with the nations largest and most innovative corporations everyday).
Technical Staffing Supervisor
Primary responsibility consisted of recruitment of IT and Engineering specialists for placement at customer sites using independent judgement and discretion to select and place candidates on contract assignments.
• Recruit for IT and Engineering specialists for placement at customer sites
• Daily task included sourcing, screening, interviewing and reference check all potential candidates on contract or direct placement positions
• Management Duties which include providing feedback to temporary employee in cooperation with the customer
Scientific Games
June 2007-May 2008
(Leading integrated supplier of instant lottery tickets, online lottery systems, video lottery systems and pari-mutuel wagering systems and terminals).
Dispatcher
Responsible for overseeing technicians that were responsible for servicing lottery equipment in various specified states.
• Dispatch Technicians in various states to retailers that need troubleshooting on lottery terminals
• Obtain information from technicians to successfully close out trouble tickets.
• Manage technicians to make sure that they are actively and effectively closing out service calls before they go into penalty via the Lottery of that specified state.
Manpower Temp Services
January 2007-April 2007
(Manpower is a world leader in the employment services industry; Offers employers range of services including permanent, temporary and contract recruitment; employee assessment and selection; training, outplacement; outsourcing and consulting).
Temp Staffing Specialist
Responsible for interviewing, screening, and recruiting candidates for various job opportunities.
• Delivering high quality service to customers and temporaries by matching skills of temporaries to customer's needs.
• Develop and Retain business by providing outstanding customer serv...
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