LINDA M. WIERZBICKI /JOHNSON NHA
8104 S. ODELL
BRIDGEVIEW IL 60455
H. 708.-458-8198 - C. 708-289-3380
CAREER SUMMARY
Competent administrator with over 15 years of management experience in senior housing including independent living, assisted living and dementia care. Hospitality background provides 10 years of property management and exceptional customer service. Outstanding performer in annual licensure surveys. Demonstrated success in increasing satisfaction scores for resident and family surveys. Proficient in increasing revenue and operating within budget. Currently in classes for LNHA testing May 2012
EXPERIENCE
2005 – May 30,2012 Resident Services /Plant Operations Director
Franciscan Communities/ FSCSC
St. Joseph Village
· Opened and established an Assisted Living service line and Memory Support program in a newly constructed building.
· Assumed all duties for staffing and training reception
· Assumed all Plant Operations duties including oversight training and budget for the department. Led 5 deficiency free surveys.
o Housekeeping
o Laundry
o Maintenance
· Responsible for daily operations of a 40-unit AL and Memory Support facility.
· Developed and maintained budget, adjusting for census growth.
· Maintained operating expenses under budget, revenue in excess of budget.
· Achieved top ranking among all FC facilities for Resident, Family and Associate satisfaction survey results.
· Recruited, hired and trained all nursing and non-nursing staff.
· Completed comprehensive assessments, developed service plans, and initiated appropriate referrals upon admission and quarterly. Developed activity programming and provided support to residents and families.
· Led the development and enhancement of Assisted Living and Memory Support programs in other FC facilities.
· Won the Mother Teresa Dudzik Award 2nd time for Memory Support Dining Services 10,000.00 used to create St Joseph Garden in rear of building
· Served on the FC corporate task force: developed and implemented new policies and procedures in response to regulatory and operating changes.
2000-2005 Assistant Administrator
Franciscan Communities /FSCSC
Franciscan Village
· Responsible for the daily operations of 230-unit retirement center within a large CCRC, overseeing the independent and assisted living units, the AL programming, and all other ancillary service lines.
· Overseen the operations of marketing and sales staff. Directed community/public relations events and programs aimed at promoting and marketing services.
· Developed and implemented large-scale donor events and other fundraising activities. Achieved and exceeded fundraising goals.
· Completed comprehensive assessments, developed service plans, and initiated appropriate referrals upon admission and quarterly. Determined placement and discharge of residents, initiated the transition of residents to higher levels of care as needed.
· Developed activity programming and provided support to residents and families.
· Created a new program of services which resulted in better meeting the needs of residents, increased LOS of residents, and increased census and revenues. This program later awarded the Mother Theresa Dudzik Award by the Franciscan Service Corporation of Chicago and earned the facility a $10,000.00 grant.
2000-2000 Assisted Living Coordinator
Sunrise Senior Living
Sunrise of Palos Park - preopening staff , hired and trained all resident care, nursing and housekeeping staff, created policies and schedules for daily operations, assisted in marketing of building
· Set procedures and policies in place, implementing quality care systems
· Assessed new residents, maintained files supported families in transitions to higher levels of care
· Hired and trained staff
· Attended educational seminars in several states
· Maintained census
1994 – 2000 Director of Resident Services
United Church of Christ
Peace Memorial Village
· Responsible for the Catered Living Program and housekeeping s...
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