Business Administration ~ Heathcare Administration
Professional Profile
Highly Motivated, proactive business professional with extensive expertise in efficient administrative processes and quality customer service. A functional and effective business leader who works well under pressure and meets deadlines in a timely manner. Proficient in research, problem resolution, and using decision-making technique. Detailed, well-organized, self-motivated, and assertive Business Administration professional with team skills and a strong desire to excel.
Trusted leader, business administrator, and manager with demonstrated strengths, expertise, and competencies in:
• Management Strategies
• Report Preparation
• Writing Skills
• General Office Skills
• Computer Literate
• Correspondence
• High Quality Customer Service
• Scheduling
• Office Operations and Management
• Professional Presentations
• Competent workmanship
• Staff Training
Summary of Qualifications
• Earned Masters Degree in Business Administration-(M.B.A) 2011
• 10+ years Business Administration and Customer Service experience
• Quick learner who enjoys working in a challenging, multi-tasking environment.
• Upbeat, courteous team player with strong communication and interpersonal skills.
• Demonstrated ability to gain customer trust and provide exceptional follow-ups, leading to loyalty and steady increase of business referrals.
• Proven communication skills and ease interfacing with Management, Staff, and Consumers.
Education
Masters in Business Administration Argosy University-Atlanta, Georgia
M.B.A., Healthcare Administration (2011)
Bachelors of Arts – Sociology (2006) Georgia State University-Atlanta, Georgia
Professional Experience
DeKalb Community Service Board – Decatur, Georgia 2006 to 2012
Program Assistant
• Answered multi-line switchboard while taking messages with essential detail and accuracy.
• Managed daily schedules and appointments for our six doctors, nurse, and ten case managers.
• Updated and file medical records, and run consumer eligibility information daily
• Prepared reports for patient’s next-day appointments.
• Identify customer needs and present appropriate company products and service offerings
• Assist with department time and leave keeping.
• Assessing and collecting program fees and deposit (bookkeeping).
• Process Intakes when interviewing new and incoming clients.
• Oversees ordering and maintenance of office supplies and forms
Interim Manager June 2010
• Monitored daily activities o...
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