Sharifa K. Washington
O B J E C T I V E
To contribute strong managerial skills and/or customer service skills, in combination with my education in IT Administration in a supportive capacity.
P R O F E S I O N A L P R O F I L E
o computer literate and enthusiastic team player, with a thirst for applying and learning new technologies, to enhance current technical expertise and applying
transferable skill sets.
o Eager, knowledge-hungry self-starter, willing to meet challenges and quickly
assimilate newest and latest technologies, skills, concepts, and ideas.
o Ability to scrutinizing challenges in the work environment to identify and prioritize needs/risks and develop solutions.
o Creative troubleshooter/problem-solver that works well under pressure, hard, and loves a challenge.
o Proven relationship-builder, exceptional interpersonal, communication with vendors, human resources, and accounting department.
Exceptional and Energetic presentation skills, focused on fact finding and research on latest developments in technology.
o As a prior military spouse, I am accustomed to change and adjusting to it.
E D U C A T I O N
Associates Applied Science in IT Administration, Northern Virginia Community College, Woodbridge, Va., Graduation: May 2011
Bachelors in Info Assurance Security, University of Mary Washington, Fredericksburg, Va.,
Graduation: Spring 2013
S Y S T E M S E X P E R I E N C E
o Windows XP/Vista
o Ubuntu
o MS Word
o MS Excel
o PowerPoint
o Photoshop
o Internet
Explorer
o Netscape
o Java
o Linux
o some
Visual Basic
o Network Creation and Management
o Home network installation, Troubleshooting, and maintenance
o Hardware and Software installation and repair
o Type 45-50 wpm
MANAGEMENT EXPERIENCE
o Manage timely/profitable acquisition of: textbooks, buyback, and purchase orders.
o Angel Tree and Book signing event planner
o Loss Prevention Accountability
o Proper determination of quantity to cover
o Staff hiring and weekly scheduling
o Filing
o General Accounting
o Update, posted, and vetted patient accounts for accurate billing.
o Collections and Data Entry
o Budgeting
o May collect, sort, and distribute incoming mail and deliver office supplies.
o Sorted and delivered mail to physicians’ offices.
o Served as a floater for the telephone switchboard dept.
o Prepared presentation material during department managerial meetings.
o 2 million dollar text department management
o Purchase order management and inventory
o Ability to think outside the box to achieve company goals.
o Outstanding presentation, interpersonal and financial analysis skills.
PROFESSIONAL E X P E R I E N C E
Trade Book/Software Manager-full time
Follet Higher Education
GEORGETOWN UNIVERSITY
Washington, DC 5/2004 to 9/2007
o Order/Received Merchandise, successfully keeping to company guidelines for shipments.
o Created Work Schedules for all employees under my leadership.
o Successfully Managed purchase orders, by limiting errors, organizing, and managing purchase order history.
o Achieved limited company loss by focusing on Loss Prevention and Inventory control in my department. I used counting, reporting, and controlling of logical data and excellent customer service to become successful in this area.
o Managed the hiring and weekly work schedules for the Trade Dept.
o Sold and advised costumers on their computer peripherals and Trade Book purchases.
Text Manager- full time
Follett Higher Education
FAYETTEVILLE STATE UNIVERSITY
Fayetteville, North Carolina
o Successfully managed timely/profitable acquisition of textbooks, buy-back, want listing and purchase orders under set deadlines.
o Managed a 2 million dollar text department of university textbooks.
o Proven decision making capabilities, when determining the quantity to cover for the spring, summer, and fall semesters. Decisions were based on past sales history reports, current student enrollment, competition with sellers, and my expertise in on college student purchasing power.
o Management of company product returns to vendor, in order to receive the highest dollar amount on items purchased by our company.
o Built good relationships w/ Vendors and Faculty in order to receive the merchandise in a timely manner and receive faculty textbook request prior to the term deadline.
o Purchased store supplies
o Managed store funds by counting the store safe to ensure sufficient funds for the start of day, distributing cashiers drawers in a timely manner in order to open company doors at the designated hour of operation.
o Provide excellent customer service and corporate relationships, improving the communication between both departments, and therefore, I created a team work environment.
Patient Services Coordinator- full time
Primary Care Plus
Fayetteville, North Carolina 5/2002 to 5/2004
o Register patient into urgent care and Eco-cardiogram department while maintaining a professional persona and sensitivity towards the discomforts of the patients.
o Confirm medical insurance by contacting insurance providers, and collect deductible and co-payment from the patients for deposit after closing. I also completed end of day financial reports and compared them to the cash received during the day. I successfully completed this financial task every work day without error.
o Bill medical insurance companies and the uninsured and posted payment to patient financial files .I collected expenses that the insurance companies did not cover. If patients fail to pay or were unable to, I was responsible for sending them to collection or setting t...
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