I am seeking to obtain a challenging, growth orientated career opportunity that will allow her to use organizational and communication skills to help enrich the lives of others.
Professional Experience
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Fresenius Medical Care North America
May 2010 - Present Business Unit Call Center Admission Supervisor Oak Brook , IL
August 2003 – June 2009 Admission Supervisor St Clair Shores, MI
Supervise and direct staff of 30 day to day activities to ensure staff meets the established performance standards for every call received and returned for dialysis services within the states of MI, IN, IL MN and WI in a call-center setting. Oversee the training of staff to ensure effective and efficient execution of activities and tasked to achieve operational objectives. Provide and maintain daily reports regarding call volume, daily referrals, staff trends and statistical volumes logs for management. Contribute to the growth of business by networking and serving as a liaison between referral partners, physicians, external and internal teams. Coordinated and contribute to agenda for weekly staff meetings, operational meeting and conference calls. Responsible for ensuring required patient information and medical records is collected, completed and communicated per FMCNA policies, procedures and Federal guidelines.
June 2009 – May 2010 Patient Service Specialist – Team Lead Detroit, MI Oak Brook , IL
Market in-patient and home therapy dialysis services in the MI region based area to grow the business/ patient count through encouraging physician, hospitals and potential partners. Developed strong relationships with on-going face to face meeting, drop-ins, and follow-up calls to address admission issues and continuity of care for patients. Facilitate and assist with the patient admission process within the assigned regions. Update and maintain data in program database with notes, information for visits, communication trends, sales and statistical volumes logs for management. Monitored fellow peers in the Central/ Midwest Region and coordinated with administration to ensure customer needs and guarantee delivery of company's commitment.
Greater Detroit Area Health Council / Northwest Neighborhood Health Empowerment Center
December 1999 - April 2003 Administrative Assistant Detroit, MI
Planning meetings, mailing, formatting documents, invoices, annual and quarterly budgets, membership recruitment, preparing grants and proposals. Coordinated meetings, events, and monthly programming calendars for the community members that serviced the Northwest Neighborhood Health Empowerment Center / Adams Butzel Recreation Center.
Detroit CHADD Chapter / P.S. Kids (seasonal)
February 1996 - 1999 Program Coordinator Detroit, MI
Managed summer programming for children with special needs. Planned and coordinated staff operational structure, meetings, programming events, county/city-wide conferences, documents, operational budge...
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