SUMMARY OF QUALIFICATIONS
• Highly effective in promoting a positive, productive environment
• Extensive knowledge of staffing and human resources guidelines
• Well organized and focused in coordinating projects
• Successful in mastering new skills through hands-on experience
• Knowledgeable of HIPAA regulations
• Enterprising in solving issues and maximizing resources
• Skilled in handling the public with diplomacy and professionalism
• Excellent record of dependability and reliability.
• Managed day-to-day office activities: establishing priorities, trouble shooting, patient scheduling, and pension claims
COMPUTER SKILLS
Microsoft Office, Power Point, Excel, Spread Sheet, Google Calendar, Quick Books, Office 360, Sales Force
PROFESSIONAL EXPERIENCE
East Carolina University (Executive Personnel) 2018-Present
Dowdy Book Store Assistant
• Responsible for the packing, disbursement of university books from their previous location to the new destination
• Oversee inventory control
• Implement organization of book store stock room to allow for quick flow to sales floor
• Participate in placing ECU students first and providing top customer service to provide the literature needed to fulfill each students’ curriculum
HEALTH SERVICE ADMINISTRATION
Omega Care Planning Council 2015-2018
Health Service Administrator
• Served in the care and maintenance of all claims files and ensured that pertinent records and documents were accumulated, data entered and maintained according to HIPAA regulations and privacy of financial information
• Managed the Intake Processing Center Team and served as primary contact for veteran and surviving spouse and his/her family for compensation and pension claims
• Analyzed claims and determined disposition through scheduled status inquiries with Veterans Pension Claim Centers throughout the country
• Managed, scheduled, coordinated functions and activities for a six-person Veteran Benefit pension and compensation office, obtaining documentation for assured Veteran Administration claim approval in an expedited period of time
• Processed data entry information to exceed Veteran Administration guidelines with precise and detail-oriented expertise
• Increased productivity in obtaining client information expeditiously and completing claims in a timely manner with a 35% increase in processed and approved claims
RETAIL MANAGEMENT EXPERIENCE
Goodwill Community Foundation 2014 - 2015
Program Manager, Non-Profit Organization
• Oversaw training and management of staff/volunteers.
• Worked with members of the organization in support of goals
• Managed various administrative tasks within the store such as budget, staff scheduling, and income financial goals
• Operated, planned, and organized the year-end Donations Drive through public relations and community awareness, surpassing previous year volume in donations received
Bed, Bath and Beyond 2014 – 2014
Customer Service Representative
• Extensive experience in administrative support and client relations. Served as primary point of contact for, and liaison between management, sales team, and personnel
Rite Aid 2002 - 2010
Executive Assistant Store Manager
• Managed the adherence to all regulatory and compliance legislation and policies
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