OBJECTIVE: To gain insightful experience that will enhance my skills regarding the operational aspects of our current health care system. Additionally, it is my goal to find effective solutions to complications affecting our health care system today.
EDUCATION:
University of Central Florida
Bachelor of Science in Health Services Administration- Minor: Health Sciences
GPA: 3.3
University of Central Florida
Master of Science in Health Sciences- Health Services Administration Track
GPA: 3.47
RECENT WORK EXPERIENCE
May 2011-August 2011 Orlando VA Medical Center Orlando, FL
Intern (Chief of Staff Office)
• Generated detailed Business Cases to create openings for required positions
• Create comprehensive summaries for Executive Leadership Committee
• Completed job analysis with recommendations for Domiciliary Technicians in Mental Health department to improve efficiency
• Began the process of updating the Chief of Staff Critical Results policy by consulting with chief physicians in various departments and quality management for approval
• Attended daily meetings with executive leaders arranged to discuss updates and concerns within the Orlando VA Medical Center
September 2009- May 2011 Florida Hospital (Centre for Family Medicine) Orlando, FL
Administrative Specialist III
• Input patient results into Electronic Medical Records accurately and in a timely manner
• Created, cancelled, and rescheduled appointments for patients based on physician availability
• Reviewed scanned images ensuring quality and accuracy when placed into patient’s chart
• Requested medical records to be released to outside health care facilities
• Provided assistance in accessing, retrieving, and releasing patient information
• Processed current patient records and maintain log of medical records received
• Training in patient registration and insurance verification to determine patient eligibility
• Assisted front office manager with other tasks that incorporates teamwork while meeting the immediate needs of the family practice and the patients
• Daily use of Electronic Medical Records system (EPIC) for various job tasks
February 2008-May 2009 University of Central Florida Human Resources Orlando, FL
Office Assistant
• Assisted UCF Human Resources Benefits Department with daily tasks and reception coverage
• Performed clerical duties such as answering phones, creating necessary documents, photocopies, and faxing
• Assisted faculty and staff of the University with basic concerns about benefits such as health insurance, disability, and departmental forms
• Gathered information about the expectations of health insurance policies from employees and emp...
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