Lorna L. Canard
295 Oahu Dr.
Merritt Island, FL 32953
321-454-7329
OBJECTIVE: To obtain a position within a dynamic company where my experience in sales, collections, administrative assistance and customer service can be utilized.
CAREER HISTORY: Over 37 years of experience in the telecommunications and banking industry. Concentrations in program management, labor relations, vendor relationships, strategic sales, target marketing and customer service.
PROFESSIONAL EXPERIENCE
JP Morgan Chase
Melbourne, FL
Relationship Manager Managed 150 - 200 client applications for mortgage modification through
April 2010 - June 2011 direct contact with clients to collect documents necessary to complete file
for review. Processed files accurately to obtain and exceed required
objectives.
Desktop Manager Reviewed client files for possible foreclosure alternatives through
Nov 2009 - April 2010 inbound/outbound calls. Processed reviews accurately to obtain
and exceed required objectives.
Home Equity Modification Reviewed client files to qualify for modifications to current Home Equity
Processing (WAMU) Loans. Processed reviews accurately to obtain and exceed required May 2009 - Nov 2009 objectives.
AT&T Advertising & Publishing
Melbourne, FL
Directory Clerk
Jun. 2007 – Oct. 2008
Supported General Manager, Regional Vice President, Sales Managers and regional sales office by tracking and maintaining sales and productivity reports. Created, updated and maintained tracking spreadsheets.
Generated sales leads to increase revenue opportunities for region.
Demonstrated initiative and accuracy the areas of sales commissions and adjustments. Applied sales knowledge to easily recognize problems in these areas.
Assisted in the development of a fluid adjustment tracking process for region. Effectively streamlined the Regional Office support tasks. Minimized the turnaround time on adjustments and kept this process following without allowing other areas to suffer.
Maintained files, assisted with office relocations and organized new offices. Handled all mailroom functions. Answered phone professionally and courteously, including timely and accurate distribution of messages and faxes. Responsible for assisting on-site visitors and miscellaneous office administration duties.
Directory Telephone Sales Representative
Jun. 1997 – Jun. 2007
Conducted account analysis and preparation, customer needs assessment, and prepared professional sales recommendations that met customer's specific needs over the telephone.
Presented sales recommendations that delivered strong return on investment for local area businesses over the telephone.
Consulted with businesses over the telephone to present and sell a variety of advertising media including on-line internet advertising and print advertising.
Barnett Bank, Inc.
Central Florida
Melbourne, Florida
AVP/Sales and Service Manager
1982 – Jun. 1997
Sales and Service Officer Indian Harbour Beach Office 1989 - 1992
Operations Officer
South Patrick Office
1989 - 1992
Assisted Office Manager in developing and implementing office sales plans.
Developed and managed local market strategies and tactics to retain and expand existing relationships. Reduced office costs by providing appropriate delivery systems. Achieved 100% and above sales goals monthly.
Contacted customers (Business & Personal clients) to collect overdrafts on accounts. Reviewed accounts daily for any suspicious or fraudulent activities.
Held seminars for business owners and their employees promoting new and existing bank products and services to grow area Market Share.
Reduced staff turnover through motivation, recognition and rewards for accomplishments. Coached and developed career planning for sales associates.
Delivered training to office staff to build strong Sales and Service Team. Successfully managed office through merger to maintain 95% customer retention.
Assisted Office Manager in developing and implementing office sales plans. Managed and tracked office sales foal results to maintain a minimum of 100% monthly. Responsible for office training to enhance job performance.
Managed office through acquisition to maintain 85% customer retention.
Provided training and support to employees through acquisition.
Supervised teller staff. Maintained vault requirements and received Armored Car shipments and deliveries. Conducted all internal audits and managed office losses. Trained staff on proper policies and procedures. Responsible for scheduling and interviewing new employees.
Administrative Assistant
Merritt Island Office
1986 - 1987
Central Service Team
Brevard County
1985 - 1986
Customer Service Rep. Melbourne Office 1984 - 1985
Barnett Bank of St. Johns County St. Augustine, FL 1982 - 1984 Assisted in all responsibilities of an Operations Officer such as training, scheduling, audits and keeping office losses to a minimum.
Traveled Brevard County area to provide staff support to offices as necessary. Responsible for knowledge of customer service and teller expectations.
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