SUMMARY OF QUALIFICATIONS
Dedicated, seasoned, and detail-oriented OFFICE MANAGER with over 10 years of progressive achievement in confidential office administration support within Training, Education, and Human Resources settings. Excels in managing Computer Information Systems, Accounting and Customer relations. Effective interpersonal leader, with excellent Customer service and Managerial capabilities. Proven performer with proficiency in MS Office, medical terminology, and 10-key / multi-line telephone operations. Word processes 65 w.p.m. Current HIPPA, CPR&AED training. Active Security Clearance
SELECT CAREER ACCOMPLISHMENTS
•Boosted the efficiency of supervisory training oversight by designing a PowerPoint presentation to ease direction and monitoring of subordinate training.
•Increased the effectiveness of briefings by coordinating meetings, scheduling speakers, and disseminating handouts for up to 250 civilian and military personnel on a monthly basis.
•Improved supervisor awareness of staff training deficiencies by developing and executing a database to facilitate supervisor tracking of staff education / training progress.
PROFESSIONAL EXPERIENCE
45th Medical Group, Patrick Air Force Base, FL 32925
Supervisor: MSgt Mercedes Sankey, Phone # 321-394-6492 Sep 2007- June 2010
MEDICAL ADMINISTRATIVE SUPPORT CLERK
Verified patient’s eligibility prior to scheduling appointments
Answered calls using Avaya appointment system to schedule patient appointments
Processed Urgent Care and Emergency treatment referrals
Applied rules, medical procedures and operations of the medical facility to properly advise patients
Registered new patient’s in database
Provided extensive customer service at Family Practice front desk check in counter
Performed audits on patient’s records, ensuring they met established regulations.
Harris Corporation, GCSD, Melbourne, FL 32901
Supervisor: Mr. Mel Booker, Phone # 321-394-7011 Mar 2006 – Sep 2007
ADMINISTRATOR/PROGRAM COORDINATOR
Administered clerical support for 2 Program Managers, staff, and 20 engineers
Scheduled planning and proposal development,
Updated manpower tracking on a monthly basis, using EVMS, Earned Value Management System
Consolidated monthly divisional financial data,
Ensured accuracy and completeness with Divisional Financial Planning personnel
Transmitted data as required by the corporate closing schedules
Assisted in the preparation of financial statements required by the Divisions and Business Unit
Managed performance appraisal processing for GCSD, Government Communications Systems Division
Processed payroll using PeopleSoft
Managed office supplies inventory, scheduled personnel interviewing, and travel arrangements.
Reserved meeting rooms, coordinated room set-up, gathered presentation materials, and distributed agendas.
Family Readiness and Support Center, Patrick Air Force Base, FL 32925
June 2003 – Nov 2005
Supervisor: Ms. Lillian Cassidy, Phone # 321-494-5675
OFFICE AUTOMATION CLERK
Achieved positive customer service by providing prompt, courteous assistance to visitors/callers
Directed customers to the appropriate staff
Maximized the accuracy and timeliness of correspondence and reports in accordance with established guidelines
Processed and distributed internal mail.
Improved information flow by processing training class updates
Maintained calendars and meetings for six counselors, and monitored conformance with Air Force regulations.
Accurately updated official file plans using Records Information Management System.
Ordered and accounted for all office supplies.
Base Training and Education Center, Langley Air Force Base, VA 23666 Jan 2001 – Jan 2002
Supervisor: Mrs. Rozzie Lovette , Phone # 757-764-2962
EDUCATIONAL AIDE
Optimized student enrollments in Extension Course Institute courses, Community College of the Air Force associate degree programs.
Updated grade reports by using Air Force Automated Education Management System
Processed grades and cited counseling remarks.
Initiated tuition assistance forms and ensured accurate cap reconciliations.
Managed account balances to cover tuition costs.
Processed and audited tuition assistance forms for accuracy and completeness.
NCI Information Systems, NASA Langley Research and Development Center
Hampton, VA 23666 Aug 1998 - Jan 2001
Supervisor: David Bump, Phone # 757- 864-6121
ADMINISTRATIVE SPECIALIST II
Streamlined the workflow of Employee Development Specialists through processing of correspondence, filing, copying, collating, telephone reception, and customer service
Scheduled management and supervisory training classes
Reserved classrooms for courses held on and off-campus
Set up audio visual equipment and materials for scheduled classes...
Login or Register to view the full resume.
