PROFESSIONAL EXPERIENCE
Administrative Assistant
HR Benefits– Dallas, TX April 2010- August 2011
• Attend to client’s employee benefit issues
• Periodically act an interim Account Manager assisting with case renewals, employee enrollments, and bill reconciliation
• Continuously create excel spreadsheets to track client elected benefits
• Maintain and service multiple small business accounts by processing service request including compiling new hire packets, ordering benefit supplies for groups and updating client information
• Arbitrate healthcare services with providers and carriers • Maintain compliance standards as per state and federal requirements • Formulate and maintain PowerPoint presentations and marketing data for new and current clients • Administrative support the VP of HR Benefits
Customer Service Representative
Bank of Texas – Dallas, TX July 2009 – April 2010 • Performed financial transactions for customers regarding deposits, withdrawals, and loan payments • Handled disposal of sensitive customer and bank information • Performed duties for opening and closing the facility
• Filed and maintained company records
Branch Associate
Compass Bank- Dallas, Tx April 2007 – April 2009
• Served as customer service personnel in the branch while providing exceptional customer experience
• Performed all paying and receiving functions within delegated authority levels
• Worked with cash and computerized systems throughout each day which required a high level of trustworthiness, accuracy, and adequate level of basic math and computer skills
TECHNICAL & ADMINISTRATIVE SKILLS
• Microsoft Office Suite
• Adobe Photoshop
• Keyboard 75+ wpm
EDUCATION
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