OBJECTIVE
A position in the IT field where my technical expertise can be utilized effectively to improve operations and contribute to the wellness of the company.
EDUCATION
University of Houston
Bachelors of Science in Information Systems Technology
Minor in Computer Engineering Technology
EXPERIENCE
Desktop Support Specialist
Alcon Manufacturing Ltd. 2008-Present
•Identify, troubleshoot, and analyze computer related issues. Determine appropriate course of
action, and conduct repairs, modifications, and upgrade internal components and peripherals
as needed.
• Worked with Active Directory in creating user accounts and password resets
• Deployed updates, service packs and hot fixes using System Center Configuration
Manager (SCCM)
• Provided support to over 185 HP printers site wide
• Configure and support over 150 wireless handheld scanners and printers
Help Desk Analyst
Christus Health 2005-2008
• Provided phone support to Christus hospitals
across Texas, Louisiana, and Utah.
• Worked on various projects with Help Desk and User Administration team.
• Proficient in Peregrine Service Center
Help Desk Support
Halliburton 2005
• Provided technical support for end users
in the Americas an...
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