Objective:
Seeking a long-term position that will provide me the opportunity for personal and professional growth.
Summary:
My experience includes over 10 years in customer service, working with diverse individuals from various backgrounds. Excellent oral and written communication skills. Experienced in case management, and direct support with children with behavioral health needs. Familiar with community resources and providers in the area. Able to prioritize, plan, and organize workload. My experience with information systems includes Microsoft Word, Excel, Outlook, and Power Point.
Experience:
Rescare/Arbor Education & Training Bullhead City, AZ
Employment Specialist 11/09 to Present
Coordinated various aspects of case management services including: intake, referral, assessments, program planning, monitoring, and evaluation of services
Assisted TANF program participants in developing vocational goals reflective of their skills, capabilities, and interest
Managed participant’s progress towards achieving goals by creating and updating plans.
Assessed work readiness skills of participants, and conduct activities to enhance motivation and improve communication skills
Assisted all participants in job search, barrier resolution, and work-life balance management
Ensured that participants adhere to all guidelines, regulations, time and attendance records
Collected, verified, and documented weekly activity timesheets, ensuring they meet State verification policies
Completed case review reads, and monthly reports required by the state and upper management
Trained and supervised volunteers
Conducted mock interviews, resume, and Vantage workshops
Contacted community partners for job development and work experience opportunities
Child & Family Support Services Kingman, AZ
Direct Support Generalist 10/08 to 11/09
Provided strength based direct support to children (and their families) with special behavioral health needs in their home, and in the community
Completed daily progress notes, and mileage logs
Transported children and their families in the community and to appointments
Attended child and family team, team support, and group supervision meetingsCreated and assessed support plans for children and their families according to the special needs of the child and family
Maintained all required certifications and training such as First Aid, CPR, and TCI (Therapeutic Crisis Intervention)
Supports included mentoring, living skills acquisition activities, social skills training, positive behavioral support, behavior coaching, independent living skills training, employment assistance, health promotion, and family support
Occuscreen Vancouver, WA
Sr. Employment Screening Specialist 08/06 to 07/08
Conducted pre-employment background checks
Searched and analyzed criminal records
Verification of professional licenses, employment, and education
Ran social traces, credit reports, motor vehicle reports, and workman’s compensation searches
Reported DOT and Non-DOT drug screen results
Assisted Medical Review Officer in medical review process
Assisted clients with general inquiries, and missing result requests
Contacted collection sites for copies of chain of custodies
Faxed requests for lab corrections, drug panel orders, and quantitative results
Charter Communications Vancouver, WA
Billing/Video Repair Representative 02/06 to 08/06
Handled billing inquiries
Troubleshoot video problems with customers
Scheduled new installs, trouble calls, and special requests
Cross sell Charter products, upgraded, and downgraded packages
Process payments by phone, and made payment arrangements
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