CAREER PROFILE
Experienced administrative professional with a diverse background in office relations, human resources and customer service. Competitive and results-driven with broad exposure to finance, health care, retail and media industries.
EDUCATION
Bachelor of Arts in Communication Sciences and Disorders, expected 2012
University of Central Florida – Orlando, FL
Bachelor of Science in Business Management & Finance, received 2006
Brooklyn College of the City University of New York – Brooklyn, NY
QUALIFICATIONS
•Front Desk Support
•Office Administration
•HR Administration
•Appointment Setting
•Relationship Management
•Employee Relations
•Microsoft Office
•Type 35-40 wpm
•Windows 7/Vista/XP
•Follow-Up Calls
•Messenger Services
•PeopleTrak Database
VOLUNTEER EXPERIENCE
Member Assistant, Easter Seals Adult Day Healthcare Center - Winter Park, FL
May 2011 – Present
•Collaborate with health care team to provide a positive and safe environment for seniors experiencing Dementia and Alzheimer’s disease
•Instruct and guide members during playtime and creative activities
•Assist members with meals, fitness activities and provide personal assistance
Treasurer, University of Central Florida - Orlando, FL
Apr 2011 – Present
•Serve as treasurer for the UCF National Student Speech Language & Hearing Association Chapter
•Maintain bank statements, balance accounts and collect membership fees
•Promote and sell merchandise to students on campus and respond to purchase inquiries
PROFESSIONAL EXPERIENCE
Retail Support Associate, Macy’s Inc. - Altamonte Springs, FL
May 2011 – Present
•Provide customer assistance with store merchandise and services to increase sales
•Replenish merchandise on selling floor
•Maintain fitting room organization and cleanliness
Human Resources Assistant, Chimera Securities LLC - New York, NY
Mar 2008 – Oct 2009
•Provided support for the front desk, employee relations and benefits administration
•Oversaw the employee application process for three office locations
•Managed a high volume of resume submissions, phone screens and interview scheduling in a fast and efficient manner that decreased the former recruiting time span
•Conducted on-site and on-campus interviews; Created offer and rejection letters
•Scheduled appointments for office meetings, interviews, training sessions and orientation
Recruiter, Universal Music Group - New York, NY
Jul 2007 – Dec 2007
(Temporary Position)
•Recruited 200 interns and staffed the multi-label company within 6 weeks to meet departmental demands
•Served as primary contact for applicant inquires, resume submissions and on-boarding initiatives
•Conducted group orientations for all interns in a quick and efficient manner
•Conducted an information session at Brooklyn College to promote internship opportunities
•Solved conflicts between interns and staff members through open discussions or transfers
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