PROFESSIONAL PROFILE:
• Human Resources, Benefits Management
• Account Management and Client Relations
• Sales/Customer Service
WORK EXPERIENCE
ER Solutions, Inc. 10/10 – 6/11
Benefits Specialist
Supported and assisted the Benefits Manager in daily business plans, programs, and initiatives. Provided input on wellness initiatives and solutions. Participated in department project planning, employee incentive programs and team building initiatives. Trained incoming Benefits Administrators as needed. Created and maintained detailed spreadsheet for FMLA recordkeeping and management. Processed benefit enrollments into/out of the plans. Conducted new hire orientation and open enrollment.
• Process HR transactions in accordance with payroll guidelines
• Set-up and execute process for benefits eligibility and premium payments (health plans, life, disability, EAP, broker etc.)
• Process Cobra after qualifying events
• Effectively manage tasks through eternal systems
• Track and review workers compensation claims
Odwalla, Inc 5/06 – 11/09
Sr. Hr Coordinator/Claims Administrator
Provided support to the Corporate Safety Manger in safety programs and initiatives for drivers and employees. Conducted quarterly work place safety meetings for all locations ensuring all safety initiatives are being met. Develop, coordinate, implement and administer work procedures and policies for workers compensation claims. Managed workers compensation claims in compliance with corporate policies and procedures. Manage FMLA according to Federal guidelines and regulations.
• Set-up and execute process for benefits eligibility and premium payments (health plans, life, disability, EAP, broker etc.).
• Manage FMLA and Leave of Absences. .
• Reconcile benefit vendor invoices, process for payment.
• Process HR transactions
• Generating reports from an integrated ADP HR/Payroll system
Keen Footwear, Alameda, CA 2/05 - 5/06
SR Dealer Service Rep, Key Accounts
• Perform resolution of a varied range of issues including product availability, transportation and delivery and product concerns and questions from consumers. Review customer feedback
• Perform and expedite investigative issues related to EDI in-bound and out-bound transmissions.
• Identify, assist with the development and implementation of consistent customer service policies and procedures to integrate customer service, sales, accounting, and operations disciplines.
Golden State Int’l, Alameda, CA 4/03 - 2/05
Account Manager
• Coordinate and manage key national accounts from beginning to completion.
• Communicate vendor guidelines to distribution center and operational departments coordinating all internal aspects from delivery, pricing and packaging process.
Ingalls Power Products, Oakland, CA 2/02 - 4/03
Operations Coordinator
• Provide support and solutions in several key areas within Operations Dept; vendor issues, service contracts, and travel coordination.
• Invoicing.
Business Resource Group, San Leandro, CA 4/00 - 9/01
Project Manager
• Financial responsibility for company profitability, review and ensure that minimum margins are being met at all times.
• Coordinate deliveries and installation to clients, inventory control
• Oversee accurate, timely and successful office systems installation throughout job project
• Provide client support
• Participate in project planning ensuring that project orders are accurately documented
• Ensure office systems are configured correctly
• Ensure timely communication with sales, facilities management and operations
ZEISS Humphrey Systems, Dublin, CA ...
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