Qualifications
• Enthusiastic and motivated individual who thrive in a competitive and challenging environment. Team Leader, Bilingual (English/Spanish) , Problem Solver, Professional Demeanor
• Able to exercise judgment, tact, and diplomacy when interacting with internal and external customers, loving and caring individual that always takes personal the well-being of others
Experience
Public Defender’s Office, Kissimmee , FL 7/08 to 12/08
Criminal File Opener,
• Responsible for data entry of client information into system producing legal processing documentation
• Contact with Client informing them of future court dates and/or legal counseling with public defender
• Conduct frequent audits of files to ensure files meet department standards and comply with legal policy
• Able to research and locate proper documentation needed to process file opening correctly according to legal department guidelines
• Assisted Manager by providing a monthly schedule and ordering sufficient supplies to maintain efficient office production. Assist Spanish speaking customers by interpreting questions and answers
• Repeatedly able to handle multiple tasks at one time while exceeding department goal standards
• Developed and analyzed statistical data to establish quality and reliability expectancy to various internal business partners.
Medical Eye Associate, Kissimmee FL 10/06 to 05/08
Patient Service Supervisor,
• Effectively trained, coached, and managed employees to consistently meet and exceed their job expectations.
• Quickly resolved customer problems while ensuring company’s quality service, efficiency, and productivity was still maximized, Maintain and create Patient care schedules
• Prepared medical work order for patients and schedule out of office procedures
• Ensured all insurance information was updated accurately for billing processing
• Answered multi-phone lines, translate for Spanish speaking families
Northwest Regional Medical Center, Margate, Florida 06/06 to 10/06
Receptionist/Administrative Assistant
• Determining direction and action of incoming mails and all correspondence
• Answered multi-phone lines, greeted patients, directed patients to appropriate departments
• Prepared and duplicate radiology files and/or reports, deliver files to providers as per request
• Ensure all patient file be filed accurately, maintain file jackets in protectable order, store all inactive files with medical storage department.
• Request insurance authorization for service/procedures via-online or by phone
Coral Springs Medical Center, Coral Springs, Florida 07/05 to 06/06
Patient Registrar,
• Answered multi-phone lines, greeted patients, directed patients to appropriate departments
• Prepared and updated patient records
• Request insurance authorization for service/procedures via-online or on phone
• Provide patient with a loving and caring environment when in need of emergency care
• Translated for Spanish speaking families
Lutheran Medical Center, Brooklyn, NY 8/00 to 03/05
Patient Service Manager,
• Effectively trained, coached, and managed employees to consistently meet and exceed their job expectations.
• Interview applicants; schedule all staff for proper training of policies and procedures with HIPPA & OSHA compliance.
• Maintain provider and staff work schedule, process payroll for department and disbursement of checks, Handled all clerical tasks in ordering department; Filing, Faxing, and Collating, Process medical claims reconciling nightly to ensure accuracy.
• Review all labs and recall STAT patients via phone or teleg...
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