EDUCATION
University of Central Florida Orlando, FL
Bachelor of Science in Health Service Administration Graduated May 2011
Minor in Health Information Management
SKILLS
• Microsoft Office (Access, Word, PowerPoint, Excel and Outlook), Internet Explorer, Safari, Mozilla Firefox and Sales Register
• Marketing and Sales
• Customer Service
• Lead Generation
• Social Networks: MySpace, LinkedIn, Google+, Facebook, Twitter
• Administrative and Clerical Skills
• Type 55+ Words Per Minute
• Cold Calling- Sales
• Communication and Organization
PROFESSIONAL EXPERIENCE
Holiday Retirement Round Rock, TX
Community Sales Leader September 2013-Present
• Convert leads to sales through the process of making outbound calls, inviting prospective residents and their families to our community, home visits and converting them to confirmed move-ins
• Successfully generated, cultivated and maintained both external and internal referral relationships with local and professional networks to develop prospective residents
A*Med Home Health and Hospice Austin, TX
Community Relations Coordinator April 2013- August 2013
• Generated leads and established close business relations with Assisted Living Facilities, Personal Care Homes
and Independent Living Facilities
• Converted generated leads into patients and met company goals every month
• Set up appointments and made presentations on Home Health Care Services to key decision makers and the
facilities residences
• Followed up with families and facilities to ensure quality of care
Falcon Sleep Center Orlando, FL
Marketing Representative and Office Administrator March 2012-April 2013
• Managed health insurance verification, authorizations, pre-certification, referrals, billing and claims
• Scheduled and confirmed appointments, discussed procedures, and reviewed results with patients
• Increased the weekly referrals from 2-4 patients per week to 12-15 patients per week within the first 3 months
• Outbound marketing to doctors and referral coordinators to create and maintain referral partnerships
• Explained our services and procedures to doctors while answering their inquiries
Advance Concept Innovations Lakeland, FL
Product Development Manager May 2007-December 2011/May 2011-August 2011/ February 2012-March 2012
• Provided courteous and effective customer service in the development of product kits, shipping logistics and
client feedback
• Supervised, trained and selected the four medical device technicians
• Managed shipping systems utilizing FedEx, UPS, and USPS
• Verified daily production through the use of shipping logs, kit...
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