SUMMARY OF EXPERIENCE
• Provide remote and on-site technical support to retail stores including point of sale computers, multi-media devices and network devices.
• User support for activation /training / troubleshooting PDA’s with a strong focus on Blackberry.
• Handle routine responsibilities while contributing to special projects, technical roll-outs and store openings.
• Experienced resource to assist teammates with technical issues.
TECHINICAL SKILLS AND CERTIFICATIONS
• Microsoft Certified Professional
• A+
• Windows 98, 2000, XP, Vista, Unix.
• HP and Dell desktops and laptops.
• Active Directory, Dameware, SMS, Source Tech Bill Pay Kiosk, ELO Touch screens, BMC Remedy, Wireless Sync, APC Power Solutions,
• Deploy desktop, laptop and retail PC images using MS Business Desktop Deployment (BDD)
PROFESSIONAL BACKGROUND
Landry’s Houston Texas 2009- Present- Retail System Analyst-
• Perform DLT Backups, execute sales reports.
• Support Retail computers and servers using PCAnywhere
• Responsible for updated pricing for retail locations.
Verizon Wireless, Houston Texas, 2000 - 2009
Transitioned to the Verizon Retail I.T. staff following company merger, and expanded geography to include support of over 200 retail store outlets. Responsible for all aspects of point of sale system upgrades and migrations, Windows 2000 and XP rollouts and T1 re-routing projects.
• Worked with circuit providers to solve T-1 issues
• Installed and configured wi-fi access points
• Blackberry Enterprise Server Administrator, for activation of new users and configuring devices for e-mail and data.
• Provided training for team members covering how to install, configure and troubleshoot internal and external wireless cards.
• Experienced with Cisco routers and switches
• Continued to assist with call center I.T. projects and support of over 1000 users.
• Completed a rollout of 21 bill pay kiosks in a 10 day period.
• Averaged a 4.85 out of 5.00 customer satisfaction score.
GTE WIRELESS, Houston Texas (acquired by Verizon Wireless)
-I.T Support 1999-2000
Responsible for re-imaging computers, upgrading hardware, installing printers, setting up new queues.
• Promoted to the Retail I.T. staff to support over 30 remote store locations
• Responsible for conversion of over 100 store locations from dialup to T-1
• Promoted from phone technician to I.T. staff to support over 1500 users call center
• Team member for office consolidation and moving 1500 users from 3 buildings to 1 building.
-Technician, 1995 - 1999
Performed diagnostic repairs and testing of digital and analogue phones.
Also responsible for completion of warranty claim requirements and monitoring/reordering of component parts as well as training and mentoring junior technicians.
• Assisted with ...
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