Work Experience:
Methodist Physician¡¦s Clinic Women¡¦s Center
Clinic Manager, Urogynecology/Sexual Medicine/BH October 2010-February 2011
„« Managed the day to day operations of a Urogynecology department to include guiding clinical staff, assisting providers, improving up front collections in registration, ensuring proper insurance verification was being performed by receptionists, and all other process improvement both clinical and non clinical to ensure the patient experience was at its best. Learning staff¡¦s duties both clinical and non clinical was also required to be successful in this position. Attending regular meetings to re-visit current processes in place was vital in my position to perfect the patient¡¦s perception of how our clinic operated.
Methodist Health System Business Office
Supervisor, NMH & JE Commercial Billing and Follow-up April 2008 ¡V August 2010
„« Managed facility commercial A/R in the amount of $50 million dollars for Methodist Hospital, Jennie Edmundson Hospital, and the Methodist Women¡¦s Hospital. Managed a team of 16-21 employees by guiding and setting team goals to promote success and team building. Created Excel spreadsheets for staff to visualize production and personal goals, continual account maintenance on a management level, root-cause analysis on process improvement, working reports, on the spot decision making on escalated patient accounts and phone calls, working with insurance companies to obtain proper reimbursement, assisting registration staff, and working with collection agencies to resolve patient accounts that have gone to bad debt.
Methodist Physical and Occupational Therapy
Rehab/Secretary Technician October 2006 ¡V April 2008
„« Daily interaction with patients both on a clinical and non clinical level was a large portion of this position. Scheduling and booking physical and occupational therapy appointments, answering phones and working on outstanding customer service skills, working with insurance companies to ensure proper benefit information was obtained, preparing any patient charts incoming for the next day, and obtaining any preauthorization¡¦s for a patient¡¦s insurance prior to being seen.
Methodist Healthwest Physician¡¦s Clinic
Medical Records Clerk 1 December 2005- October 2006
„« Working with electronic medical records and Cerner PowerChart to maintain prenatal records for Methodist Healthwest Women¡¦s Center. Excellent communication with physicians and nursing staff and gaining feedback from staff as to how my duties are working for them. Daily filing of charts and dictation for several clinics. An understanding of basic medical terminology to file patient records electronically was also part of this position.
Commercial Federal Bank
Bank Teller/Personal Banker¡¦s Assistant August 2003-December 2005
„« Daily maintenance and balancing of a cash drawer within a bank setting Good customer service with clients to build a professional relationship with each individual. Daily account maintenance, check ordering, debit card ordering, card maintenance, and good marketing skills to promote weekly bank produc...
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