Professional Profile
Experienced Business Executive and IT Professional with more than a decade of business, technical and customer relations knowledge. Seeking to utilize my exceptional ability to multi-task, improve and implement effective and efficient office procedures, and proficient in hardware and software setup, configuration and management.
• Expert Microsoft Office
• Presentation and Website Development Software
• Format, Edit, and Proofread Technical and Confidential documents • TCP/IP
• Windows XP/Vista/2000
• Analyze and interpret reports
• Mac OS X
• Medical Software
Education
A+ Certification
2010
AIPLA Certification
2008
Western Governors University
Health Informatics
9/2009-Present
Temple University, Philadelphia, PA
Health Information Management
09/2003-08/2007
Monroe College, Bronx, NY
Office Technology AAS
05/2000
Professional Experience
Allied Security Trust I, Poughkeepsie, NY
04/2008-04/2009
Patent Portfolio Coordination Manager
Achievements:
• Received three promotions within one year
• Improved IP Broker and Seller Relations
• AIPLA Certificate
Responsibilities:
• Correspond and communicate with IP professionals
• Assisted the CFO/COO with office operations
• Reviewed high-end technical patents
Classic Westchester Staffing/Two’s Company, White Plains, NY
11/2007-02/2008
Customer Relations Specialist
Achievements:
• Reduced Customer Return Authorizations
• Improved Customer and Company Relations
Responsibilities:
• Corresponded and communicated with retailers, customers, and management
• Risk management
• Recommended and prepared accounts for review
Randstad Staffing/Tetra Tech, Glen Mills, PA
11/2006-08/2007
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